Call Center Agent - Fully Remote W2 Contract
Call Center Agent - Fully Remote W2 Contract
Overview
Call Centre Agent - fully remote
The role and company:
Global Consultancy requires accomplished Call Center Agents / Customer Service Advisors, to work remotely (Anywhere in The USA) and give a first-class customer experience for their client, for a new call center for a major financial company, providing telephone, email and webchat assistance. This is a W2 Contract position. Candidates should have a minimum 4 years experience as a Call Center Agent / Customer Service Representative.
Responsibilities
- This is an initial 9 months W2 contract role (no PTO). It has the possibility of going on longer than this.
- Role is fully remote / work from home (Anywhere in The USA). Equipment will be provided, and training paid.
- Initial Team Size will be around 12 people, made up of Call Center Agents, QA/ Report Writer, Team/ Shift Leaders and a Manager. This is likely to grow. This is a new call center for the client.
- Strong experience working in customer services and/ or a call center for a reputable organization.
- PC Literate MS Office and CRM/ Call Logging systems experience (Client is using Amazon Connect and you will be given training if you have not used it). It will be Inbound/ outbound calls, emails and webchats.
- Shifts between 8am and 10pm Eastern Time, Monday to Friday and 8am to 5pm on occasional/ rota Saturdays, up to 40 Hours per week. You will need to be available/ flexible to work all shifts.
- Interviews will be taking place via teams, with a view to starting (after checks completing), in July.
How to apply
To discuss the position in more detail, please send me your CV and contact details, for the Call Center Agent/ Customer Service Advisor position, many thanks.
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