Employee Lease Program Administrator
Job Description
Job Description
Position Type:
- Contract
- Onsite
Required:
- Education:
- High School Diploma
- Skills:
- 1+ years of Customer Service experience.
- Excellent organizational and communication (verbal and written) skills.
- Attention to detail.
- Data entry skills.
- Phone experience.
- Outlook experience.
Responsibilities:
- Daily administration of the Employee Lease Program, which includes the implementation of program guidelines, processes and procedures.
- Primary objectives are to create lease documents with a high degree of accuracy and provide resolution through timely responses to customer/employee inquiries via phone, email, workbasket and direct mail.
- Validate order requests and related account information.
- Prepare documents with accuracy.
- Review program-related inquiries.
- Resolve employee concerns/issues.
- Provide affiliate coordinator support.
- Assist Company Car Coordinator with manager and field vehicles as required.
- Support Pre-Term Remarketing process for employee lease accounts.
- Act as liaison between the employee/customer, the dealership and internal departments.
- Document Employee/Customer accounts/orders for action resulting from contact.
Hired by Matrix believes in the human touch and starts every partnership with an in-depth conversation. By talking with our clients about their hiring needs and listening to job seekers describe their career goals, we build an understanding of what they are looking for and work hard to make it happen.
Company Description
Hired by Matrix believes in the human touch and starts every partnership with an in-depth conversation. By talking with our clients about their hiring needs and listening to job seekers describe their career goals, we build an understanding of what they are looking for and work hard to make it happen.
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