Sales Customer Advocate
- Partnering with the Sales Trainer to develop system onboarding and training programs
- Maintaining strong knowledge of:
- Products
- Pricing
- Promotions
- Communicating updates to the sales team regarding changes to:
- Processes
- Procedures
- Sales workflows
- Attending sales team meetings, functions, and events
- Communicating directly with customers throughout the construction and installation process for new sales
- Supporting customers by providing updates and helping ensure a smooth transition through installation
- Addressing customer escalations and routing issues to the appropriate repair teams for follow-up
- Working closely with Sales Representatives to resolve issues and improve the customer experience
- Performing quality analysis of service agreements to ensure:
- Accuracy
- Proper approvals
- Required supporting documentation
- Partnering with Sales Representatives to correct rejected orders and resubmit them to order entry
- Processing and tracking Construction Capital Approvals for potential customers
- Uploading reports for local Sales Managers and Directors
- Reviewing reports to identify trends, patterns, and opportunities for improvement
- High School Diploma or GED required
- 1+ years of experience in the Telecommunications Industry or an equivalent combination of education and experience
- Ability to work effectively in a team environment focused on improving the customer experience
- Basic understanding of telecommunications terminology and services
- Strong self-motivation with excellent:
- Time management skills
- Organizational skills
- Complex problem-solving abilities
- Excellent oral and written communication skills
- Proven presentation skills
- Experience delivering customer-facing presentations
- Ability to understand and effectively use all Microsoft Office products
- Regularly required to talk and hear
- Required to use hands to type, handle objects, and manage paperwork
- Required to reach and hold items at chest level or reach above the shoulder
- Required to use close vision and maintain focus
- Some travel will be required
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
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