Lending Assistant - Main Office (Valdosta)

Job Description

Job Description

The Lending Assistant/Customer Service Representative will assist customers and Lending Officers with various banking requests and will provide exceptional customer service by delivering professional, helpful, high-quality service while showing respect and courtesy to proactively build long lasting relationships for our bank.

RESPONSIBILITIES

• Greet and direct customers as they enter the bank.
• Responsible for answering incoming phone calls and assisting customers with their banking needs.
• Assist Loan Officer(s) with preparation and processing of credit applications and various banking/lending requests.
• Monitors and maintains maturing loans for officer(s).
• Assists with officer(s) calendar and schedule.
• Assists with officer(s) exception reports.
• Works with attorney's office to order title work and organize closings.
• Works with insurance agents to request and verify proof of insurance.
• Request appraisals and flood determinations needed for consumer and commercial real estate loans.
• Prepare non-originated application packages.
• Assists with contacting customers to gather information on loan requests.
• Uses the opening and closing process for deposit demand accounts, and time deposit accounts including checking, and savings accounts, IRA' s, certificates of deposits, & money market accounts.
• Proactively analyzes customer relationships to ensure needs are met.
• Opens, closes, and provides access to safe boxes and files safe box agreements.
• Orders and sells personal and business products for all customers.
• Provides notary service for CBC customers.
• Completes wire forms for domestic and international wires.
• Understands and abides by all security policies and procedures, assists in opening and closing procedures and maintaining security codes, and alarm functions.
• Researches and resolves problems either through direct personal action or referral to customer service manager.
• Provides customers with information on deposit accounts, rates, service charges, restrictions, and other relevant account information.
• Debit card orders, maintenance, and cancellation.
• Receive annual online BSA/Compliance training through BAI.
• Adhere to all lending Compliance regulations (TRID, Flood, HMDA, etc.).
• Demonstrates the ability to manage more advanced service issues independently.
• Assists with any and all duties given by management and/or supervisor.
• Utilizes knowledge of products and services, the corporate mission, corporate policies and procedures in the performance of job responsibilities; participates in all training opportunities.
• Keeps updated information and refers to Customer Service Reference Manual as given by manager.

JOB SKILLS AND EDUCATION REQUIREMENTS

• High school diploma or the equivalent required
• Prior banking experience preferred
• Knowledge of banking policies, procedures, and regulations
• Prior customer service experience required
• Excellent interpersonal and customer service skills; good social skills
• Excellent written and verbal communication skills
• Demonstrates a "team" attitude toward the bank and coworkers with a constant focus on improving/protecting the bank
• Possesses an attitude of cooperation and a continual motivation to learn
• Ability to demonstrate high levels of accuracy and efficiency
• Good organizational skills and the ability to multitask efficiently
• Proficient with computers; good technical and computer skills
• Maintains a neat, well-groomed, professional appearance
• Maintains a clean work area
• Punctual & reliable

Commercial Banking Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, gender, sex, religion, national origin, disability, genetic information, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by local, state, or federal law.

All applicants must be able to pass the following screens:

• Background
• Credit
• Drug Screen