Office Manager

Advance Rehabilitation is committed to being the most sought-after physical therapy company in the Southeast for services including industrial rehabilitation, athletic training, and sports medicine. Our mission is to provide the highest quality rehabilitation services in a cost-effective and time-efficient manner while delivering excellence in customer service. 

Advance Rehabilitation Connects, Adapts, Empowers, Delivers, and Serves to transform lives!

Job Description

The Office Manager plays a key role in keeping the practice running smoothly, balancing day-to-day operations with long-term efficiency goals. This position ensures the office delivers excellent patient care while staying compliant with healthcare standards. The role requires strong leadership, problem-solving, and organizational skills to support staff, maintain accurate records, and keep workflows on track.

• Supervise and train office assistants, ensuring smooth workflow and high-quality customer service
• Develop and implement office policies and procedures to optimize efficiency and productivity
• Manage scheduling and staffing to ensure adequate coverage and patient care
• Oversee the maintenance of electronic medical records and patient charts, ensuring accuracy and compliance with regulations
• Coordinate with healthcare providers, insurance companies, and other stakeholders to streamline processes and resolve issues
• Monitor and manage inventory of office supplies and equipment
• Prepare reports and analyze data to identify areas for improvement and implement solutions
• Handle escalated patient inquiries and complaints, striving for satisfactory resolution
• Ensure compliance with HIPAA regulations and other healthcare standards

Qualifications

• High school diploma or equivalent
• Minimum of two years of experience in a medical front office role, with supervisory experience preferred
• Exceptional leadership and communication skills
• Proficiency in Microsoft Word and Excel; experience with medical software preferred
• Flexible availability with a willingness to adapt to changing schedules
• Strong attention to detail and accuracy
• Excellent time management and organizational abilities
• A collaborative team player with a positive and energetic attitude focused on delivering outstanding customer service

Additional Information

• Excellent benefits package including 401k, holidays, medical/dental/vision insurance, and paid time off
• Community service opportunities.
• Get to interact with a great team and support staff, and so much more!