Homeless Services Program Manager

Make a Difference in Your Community

Are you living in Atlanta and passionate about making a difference in the lives of individuals experiencing homelessness and hunger in our city? Intown Cares is seeking applicants for its full-time Homeless Services Program Manager position. Intown is a 501(c)(3) nonprofit with a mission to prevent and reverse homelessness and hunger in Intown Atlanta. Founded in 2010, Intown has grown tremendously, more than doubling in size over the past five years. Intown’s homeless services are guided by a Housing First and Harm Reduction philosophy, is one of the largest and most effective teams in the City of Atlanta, and has housed over 1,200 people experiencing unsheltered homelessness since 2017. The Program Manager will join an experienced, successful, and energetic team while leading with wisdom and compassion. 

What You’ll Do

The Homeless Services Program Manager will provide the day-to-day support to a team comprised of Homeless Outreach staff, Certified Peer Specialists, and Housing Support staff. The Program Manager will be responsible for directly supervising the team and ensuring the team has the resources they need to meet the program goals of engaging, enrolling, navigating, and housing individuals experiencing homelessness. This role requires excellent communication and organizational skills to lead this dynamic and agile team.

Qualifications

• A passion for connecting with people experiencing unsheltered and chronic homelessness
• Master’s degree in social work or a related field preferred
• 3+ years working in homeless services
• 2+ years working in the mental/behavioral health and/or substance abuse field preferred
• Demonstrated success as a supervisor
• Ability to work with team members from many backgrounds
• Must have the ability to communicate effectively across all aspects of the organization, including clients, team members, and management
• Grant management experience
• Proficiency with Client Track or another Homeless Management Information System
• Experience with Housing First, Harm Reduction, and client-centered care
• Clinical License—Licensed Social Worker or Licensed Clinical Social Worker preferred
• Certified Peer Specialists and individuals with lived experience are encouraged to apply

Homeless Services Program Manager Responsibilities:

• Oversee and provide support in the day-to-day operations of the program, providing monthly check-ins and supervision sessions with direct reports
• Work closely with program leadership to ensure gaps in services are identified and barriers to the direct staff’s work are addressed
• Review caseloads with case managers to ensure enrolled clients are document-ready, enrolled in Client Track HMIS, and on the Atlanta Continuum of Care (CoC) Housing Queue
• Review daily Client Track Housing Queue and prompt case managers for referrals needing to be addressed
• Provide updates and training opportunities, pertaining to ClientTrack, the Atlanta CoC’s HMIS program
• Attend CoC committee meetings pertaining to outreach, including bi-weekly CoC outreach team meetings
• Coordinate with Team Leaders/program staff to ensure outreach requests are responded to within 24-72 hours
• Complete and submit monthly, quarterly, and annual reports to Director of Homeless Services on a timely basis
• Work with program leadership to troubleshoot barriers, along with team members, for any client issues that arise
• Manage collaborative efforts with partner agencies to ensure proper representation of Intown Homeless Services team
• Advocate to appropriate parties on behalf of clients and case managers to support clients in receiving the best support and access to care that the agency can provide
• Participate in annual CoC Point in Time count
• Other duties as assigned

Work Hours and Location

The Homeless Services Program Manager is a full-time (40 hours per week), salaried position that reports to the Director of Homeless Services. Most hours will be during normal business hours (between 8 a.m. – 5 p.m.) but will also include some evening, early morning, and possible on-call evening hours. There is some flexibility in start- and end- time and possible administrative work-from-home days.

Travel

As the outreach and navigation work will span the entirety of the City of Atlanta, this position will require travel to supervise team members in the field. The Homeless Services Program Manager must have a valid driver’s license, access to their own personal vehicle, and a clean driving record. Intown will reimburse mileage at the federal mileage rate.

Compensation and Benefits

The Program Manager is a salaried position with an annual base salary range of $60,000-66,000, which will be paid in equal installments every two weeks according to Intown Cares’s regularly scheduled paydays. Benefits include healthcare, dental, and vision insurance—with employer contributions—as well as healthcare and dependent care FSAs, 401k retirement plan, professional development resources, and generous personal and vacation days off.

This position is exempt and therefore not eligible for overtime pay for any additional hours worked. The position is eligible for all employee benefits, mileage reimbursement in accordance with the applicable IRS mileage rate at the time expenses are incurred for pre-approved business travel, and a portion of personal mobile phone bill. 

Intown Cares’ Core Values

Intown Cares’ work is guided by five core values, all of which we look for within each of our team members (frontline staff, leadership, and board members)

Dignity: Treating all people with respect and compassion 

Relationships: Building meaningful partnerships with our clients and others to address homelessness and hunger in our community

Accountability: Establishing mutual trust and responsibility among our clients, staff, and board while being good stewards of our resources

Empowerment: Fostering a community where clients, staff, board, and volunteers are able to achieve their potential

Sustainability: Focusing on delivering long-term solutions for our clients while ensuring we will be here for as long as we are needed

Intown considers applicants without regard to race, ethnicity, religion, gender identification, sexual orientation, national origin, age, marital or veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status.