Logistics Specialist

Job Description

Job Description

This position can be domiciled in either the Shreveport or Atlanta office.

Purpose/Job Function:

The Logistics Specialist is responsible for building and maintaining customer relationships and coordinating day-to-day tasks to meet client expectations. They effectively provide support for billing, account set up and other operational tasks.

Essential Functions:

• Communicate with client, carrier and internal teams to manage and resolve billing and/or rate issues
• Manage aspects of account setup including generating web users, EDI, BOL and carrier account numbers
• Establish strong relationships with clients, carriers and internal team members
• Responsible for daily execution of transportation needs, including tracking and scheduling shipments, communicating status updates with internal team and clients
• Identify opportunities and offer recommendations to implement solutions and improve cost efficiency by analyzing client’s shipment data
• Manage and resolve daily carrier service issues, failures and delays
• Perform critical customer service functions, which include daily interface with assigned clients, order building, expediting, load tendering to LTL and TL incumbent carriers and event exception management

Qualification/Requirements:

• Strong computer skills with working knowledge of MS Office Software: Outlook, Word, and Excel
• Ability to effectively communicate verbally and in writing using professional etiquette
• Must have strong organizational and “follow-up” skills
• Demonstrated ability to work as a team
• Ability to provide sound problem solving
• Ability to pay excellent attention to detail
• Ability to work independently and with minimal guidance
• Experience analyzing and interpreting written material and quantitative data to draw conclusions and make recommendations based on that data

Education/Experience:

• High School Diploma or GED required
• Bachelor’s Degree preferred
• Minimum of two years’ experience in transportation industry
• Minimum of one years’ experience in a customer service or related environment