Desktop Support Technician

Description

Our client is currently looking to bring in a computer savvy consultant in Atlanta, Georgia. Job Description below.

This position helps improve the productivity of employees by acting as an escalation point within our Service Desk team and by being the single point of contact for information and problem resolution. This is accomplished by diagnosing and resolving problems with hardware, software, LANs, and servers in a timely and professional manner via telephone, ticket, email, remote tools and hands-on support.

JOB RESPONSIBILITIES:

• Assists the Level 3 with installs and repairs on:

o Standalone and networked printers (Windows environment)

o Video conferencing equipment

o Other peripherals as assigned

• Responds to and investigates customer inquiries, concerns, and issues via phone, ticket, and e-mail in a timely and courteous manner

• Advanced troubleshooting of hardware and software issues related to desktop/laptop devices on Windows 7/10 systems either in-person or remotely

• Provide support for identified Level 3 issues where solutions have already been documented and have a Runbook/Knowledgebase

• Escalates complex and advanced issues to Level 3 support, with full descriptions of problems and actions taken prior

• Identify and suggest possible improvements on processes and procedures

• Maintain working knowledge of products and/or services

• Other tasks as assigned

QUALIFICATIONS:

• Associates degree (Bachelor’s degree a plus)

• Two years related experience

• CompTIA A+, CompTIA Net+, CompTIA Sec+, Cisco Academy, Microsoft 365 Certifications, or other IT related certifications

• Proven customer service skills

• Capable of comprehensive listening (understanding the message(s) that is being communicated)

• Versatile, flexible, and a willingness to work within constantly changing priorities

• Experience with performing basic tasks in Active Directory Environment and Exchange/Office 365

• Knowledge of :

o Network structure, security, and function (Cisco/Meraki)

o Network printer function and the ability to troubleshoot printing problems

o Common office automation applications (e.g., Microsoft Office, including Outlook, etc.)

o VoIP phone functions and the ability to troubleshoot problems

o Cell phones, smart phones, and tablets

o Installing/reinstalling operating systems (Windows 7/10) and applications

• Able to:

o Effectively prioritize and execute tasks in a high-pressure environment

o Train users of all levels to be proficient using computer-based applications

Skills

Infrastructure, Windows 10, Active directory, Troubleshooting, imaging, deployment, OneDrive, Microsoft teams, customer service oriented, Desktop Support

Top Skills Details

Infrastructure, Windows 10,Active directory, Troubleshooting

Additional Skills & Qualifications

o Communication skills, verbal and written

o Attention to details

o Interpersonal skills

o Organizational, problem-solving, and analytical skills

Experience Level

Intermediate Level

This is a Contract to Hire position based out of Atlanta, GA.

The pay range for this position is $20.00 - $27.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Atlanta,GA.

This position is anticipated to close on Jan 9, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.