Lead Concierge

Job Description

Job Description

Are you a warm, detail-oriented professional who takes pride in creating positive first impressions? At Claiborne Senior Living, we believe every interaction is an opportunity to make someone’s day better—and our Lead Concierge leads the charge.

As the face of our community, the Lead Concierge is responsible for ensuring every guest, resident, and team member is welcomed with hospitality, professionalism, and heart. This position plays a critical role in front desk operations, administrative support, and maintaining smooth daily functions across departments.

What You’ll Do:

• Welcome and assist all guests, residents, and team members with professionalism and warmth.
• Manage the front desk, phones, mail, tours, and reception area appearance.
• Support ED with resident admissions, billing, and administrative tasks like AP/AR.
• Coordinate new hire orientation and assist with concierge scheduling.
• Submit invoices and ancillary charges; maintain office supply inventory.
• Train concierge staff and assist with errands and transportation coordination.
• Ensure smooth, service-oriented front desk operations every day.

What We’re Looking For:

• 2+ years of general office experience with a customer-service mindset.
• AP/AR experience preferred.
• Professional appearance and communication skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Ability to multi-task, prioritize, and adapt in a fast-paced environment.
• High school diploma or equivalent required.
• Valid driver’s license required.
• Flexible availability, including weekends and holidays, as needed.

Benefits for all employees include:

Double time on major holidays

free employee meals

up to 1000K employee referral bonus with no limit on how many you can refer

instant access to your pay in between paychecks

Medical, dental and vision

up to 3 weeks PTO in first year

Employer paid life insurance

Employee assistance program

LT & ST disability insurance

Critical Illness & Accident insurance

EEOC Statement:
Claiborne Senior Living, LLC is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to providing an inclusive and diverse workplace for all employees.