Customer Services Specialist II

Customer Services Specialist II

University Advisement Center

Georgia State University

The University Advisement Center is looking to hire a Customer Service Specialist II to staff the front desk operations at our Clarkston campus .

WHAT MAKES The University Advisement Center A GREAT PLACE

Generous benefits including health dental vision tuition assistance retirement etc.

A knowledge-sharing organization that works collaboratively with diverse partners.

Professional development opportunity and mentorship

A rapidly growing center within an academic setting

HERE IS WHAT YOU WILL DO

• Provide information about departmental policies procedures and regulations to students faculty staff and the general public who may come to the office.
• Coordinate phone traffic for the office
• Supervise student assistants
• Schedule appointments for staff
• Coordinate the petition process to include data tracking
• Inventory and order office supplies as necessary
• Take minutes at staff meetings
• Coordinate use of office conference rooms
• Coordinate morning and afternoon mail and faxes; send out to designated mailboxes
• Create monthly reports to include monthly traffic to office petitions phone and academic forms
• Assist with any special projects

These positions are integral to these offices running smoothly. It is expected that the successful candidate will open and close the office each day.

Minimum Hiring Qualifications:
High school diploma or GED and two years of customer service administrative or office experience; or a combination of education and related experience.

To be fully considered for this position all candidates must submit the following at the time of submission:

A complete and accurate GSU application Resume Cover Letter (Recommended)

Finalcandidates must provide three professional references.

Required Experience:

IC