Patient Access Rep

Job Description

Job Description

Description:

• Post Recurring payments and balance Batches from Marietta office and forward to accounting.
• Responsible for answering incoming calls from patients regarding their balance.
• Responsible for handling overhead pages for department.
• Responsible for handling patients who are in the office and need assistance.
• Process weekly statements and work return mail report
• Prepare and process Patient refunds.
• Prepare EOM Refund Report for Accounting.
• Work Self Pay balances and prepare accounts for collection if payment arrangements can’t be made.
• Serve as back up for PAR.
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.

Perform other duties as assigned.

Qualifications

Education:

• High School Diploma or GED equivalent required.
• Basic course in medical terminology, medical billing and/or accounting preferred.

Experience:

• Prefer one to three years experience in medical billing and collections office.
• Must possess strong understanding to the local managed care environment, including, but not limited to, managed care policies and procedures, reimbursement mechanisms, and practice management/medical office procedures.
• Some coding experience preferred.
• Management and organizational skills to support the leadership of this function.
• Detail Oriented, professional attitude, reliable.
• Ability to demonstrate effective customer service techniques.
• Knowledge of insurance industry and basic medical terminology/abbreviations preferred.
• Ability to use office equipment (copier, fax, pc etc.) and automated systems/applications/software at an acceptable level of proficiency including medical billing spreadsheets, email and word processing software.
• Ability to establish and maintain effective working relationships with patients, staff and the public.
• Ability to act independently and know when to refer situations to higher level authority or collaboratively as part of a team.
• Ability to use discretion with confidential data and sensitive information.
• eClinicalWorks and Waystar experience preferred.

License/Certification:

• None required.

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