OPPORTUNITY CENTER MANAGER

Job Description

Job Description

The Opportunity Center at Goodwill Southeast Georgia offers a holistic environment where individuals relate to critical wrap-around support, education, and employment services. As the Opportunity Center Manager , you’ll lead daily operations of assigned centers, ensuring a welcoming, efficient, and results-driven environment that meets the needs of clients, businesses, partner agencies, and our broader community. This role is pivotal in advancing workforce development outcomes and strengthening our mission of empowerment through employment.

Perks & Benefits:

Your journey with us ensures your work brings purpose as it directly impacts our mission services and the communities we serve. We welcome you as you are. To that end, we believe Goodwill’s strength lies in the diversity of those we employ, educate, and serve.

• Competitive weekly pay
• Comprehensive benefits including health, dental, and retirement plans
• Generous paid time off (PTO) and holidays
• Associate shopping discount
• Celebratory activities
• Career advancement opportunities
• Free training and development programs

Your Typical Day:

• Oversee day-to-day operations of assigned Opportunity Centers and functional service areas
• Supervise and support Opportunity Center staff, ensuring high-quality service delivery to clients
• Develop and implement strategies to expand access and inclusivity for underserved communities
• Collaborate with partner agencies to coordinate outreach, recruitment, and service expansion
• Facilitate strategic planning with the Chief Mission Officer to align with long-term goals
• Cross-train staff and volunteers to ensure consistent service and knowledge-sharing
• Manage partnerships and coordinate career services with core and required partners
• Evaluate and report on key performance measures, outcomes, and client satisfaction
• Maintain and update Standard Operating Procedures (SOPs) to reflect best practices
• Coordinate and deliver training activities for staff and clients
• Represent Goodwill in community meetings and outreach events to promote services
• Foster relationships with employers to enhance job placement opportunities
• Provide timely reporting on performance measures and funding outcomes
• Lead team meetings and maintain open communication with internal and external stakeholders
• Attend ongoing professional development trainings
• Other duties as assigned

What You’ll Need:

• Bachelor’s degree in business, education, or human services preferred
• Minimum five years of experience in workforce development and team management (relevant Goodwill experience considered)
• Proven ability to motivate and assist individuals with barriers to employment
• Strong written and verbal communication skills, including comfort with public speaking and external engagement
• Experience collaborating with funders, employers, and community partners
• Proficiency in Microsoft Word, Excel, Outlook, and workforce data platforms
• Strong time, workflow, and project management abilities
• Skilled in performance data analysis and interpretation for continuous improvement
• Ability to manage diverse teams and lead through change
• Understanding of grant regulations, outcomes-based programming, and compliance
• Must possess a valid driver’s license, personal insurance, and reliable transportation
• Willingness to travel and work occasional evenings/weekends to meet business needs

Join us in our commitment to sustainability and making a positive contribution to our community. Our values guide everything that we do.

Learn more about Goodwill Here:

About Us:

Goodwill is an EEO employer and is committed to serving members of the military, Veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Our goal is to help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country. Goodwill provides access and opportunities to those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request an accommodation if you are unable or limited in your ability to use or access our online application system as a result of your disability. Applicants with disabilities may contact Goodwill’s Human Resources Department at 912.354.6611 for assistance in accessing the on-line application system. Please be sure to include your name, preferred method of contact, and details on your requested accommodation. Goodwill will make every effort to respond to your request promptly.