Desktop Support Analyst
IDR is seeking a Desktop Support Analyst to join one of our top clients in Lawrenceville, GA . This role is pivotal in delivering exceptional customer service and building strong relationships with internal customers. If you are proactive, detail-oriented, and have a knack for resolving technical issues promptly, we encourage you to apply today!
Position Overview & Responsibilities for the Desktop Support Analyst :
- Provide Tier 1 desk-side support to internal customers, ensuring timely issue resolution and a positive service experience.
- Collaborate as part of a project team responsible for hardware removal and deployment of new mobile devices, including laptops and monitors.
- Troubleshoot and resolve issues related to Windows 10 and Microsoft 365 Apps for Business.
- Deliver high-quality customer service and consistently demonstrate reliability and job performance.
- Apply ITIL knowledge to manage IT services and resolve complex technical issues.
Required Skills for the Desktop Support Analyst :
- College degree in Information Technology or a related field, or equivalent work experience.
- 5+ years of experience in Desktop Support or laptop configuration and deployment.
- 5+ years of experience troubleshooting and resolving issues with Windows 10.
- 5+ years of experience with Microsoft 365 Apps for Business deployments.
- Proficiency in resolving end-user software application, PC, and web browser errors.
- Strong understanding of ITIL best practices.
- Strong written and verbal communication skills.
Whats in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 13 years in a row
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