Customer Support Manager

Company Description

About Us

Beloform Craft is a forward-thinking company dedicated to delivering refined solutions, exceptional client partnerships, and seamless operational excellence. We prioritize innovation, communication, and a commitment to quality in every project we oversee. As we continue to grow, we are seeking a professional who can strengthen client relationships, support our internal teams, and contribute to our long-term success.

Job Description

Job Description

We are looking for a highly organized and customer-focused Customer Support Manager to oversee our support team and ensure clients receive the highest level of service. This role involves building efficient support processes, managing daily operations, training team members, and proactively identifying areas for improvement. The ideal candidate is a strong communicator with exceptional leadership skills and a passion for creating positive customer experiences.

Responsibilities

• Lead, supervise, and guide the customer support team to maintain high service standards.

• Develop, implement, and refine support processes to maximize efficiency and satisfaction.

• Oversee daily operations, monitor performance metrics, and ensure timely resolution of inquiries.

• Collaborate with internal departments to address recurring issues and improve customer journeys.

• Handle escalated customer concerns with professionalism and effective problem-solving.

• Train and mentor team members to enhance performance and service quality.

• Prepare and analyze reports to identify trends, opportunities, and operational needs.

Qualifications

Qualifications

• Strong leadership and communication skills.

• Excellent organizational and problem-solving abilities.

• Ability to manage multiple priorities in a fast-paced environment.

• Customer-oriented mindset with a focus on delivering exceptional service.

• Proficiency in managing support workflows and using customer service tools.

• Ability to make decisions with confidence and professionalism.

Additional Information

Benefits

• Competitive salary: $52,000 – $56,000 per year .

• Opportunities for professional development and career growth.

• Supportive and collaborative work environment.

• Full-time, stable position with long-term potential.

• Skill-building and leadership-enhancing experience.