Operations Manager

Job Description

Job Description

Description:

Come join the 2nd largest Medical Waste Service Provider in the country for an exciting position! We provide excellent customer service to local hospitals and healthcare professionals and represent one of the most prominent companies in the Medical Waste Industry. Join an economically stable industry that offers you long-term career development across 35+ locations. We offer market-competitive benefits, Sign-On/Stay-On Bonus, and unlimited Referral Bonus potential!

Help us protect our local communities, and the environment. Don’t miss out on being part of a GROWING Team!

Other benefits include:

• Paid Training
• Vacation/PTO after 90 days.
• Leading Health Benefits.. Tuition Reimbursement
• Company provided uniforms.

We have an immediate opening for an Operations Manager in our Woodstock, GA facility. This position will manage the transportation department within an assigned region and provide overall leadership to team members.

The Operations Manager provides leadership, motivation, and assists with oversight of all day-to-day activities within the facility, including, but not limited to, safety, training, facility compliance, receiving, shipping, and document control.

Responsible for servicing assigned Large Quantity (LQ) and Small Quantity (SQ) accounts by performing timely medical waste pickups and supply deliveries, while ensuring consistent and professional customer service. This role ensures that client needs are met on an ongoing basis and may also involve transporting waste from a Curtis Bay facility or customer site to a designated transfer or processing location.

The Route Technician’s primary responsibility is to provide outstanding service while maintaining a safe, courteous, and professional demeanor at all times. The Operation Manager supports the management of all route technicians and oversees route coverage for clients across Georgia. This position also ensures full compliance with DOT and state regulations, along with company safety and operational policies related to vehicle use and waste transport.

Job Duties and Responsibilities:

• Manage and oversee all processing operations in conjunction with warehouse lead.
• Manage and oversee all transportation operations in conjunction with Dispatch.
• Ensure supplies set for deliveries and routes are staged and available. Work with Operations, Sales and Hospital teams to accomplish daily deliveries and urgent customer requests/service.
• Coordinating the Repair and maintenance of the fleet and equipment.
• Responsible for discarding and recording and unrepairable equipment so proper inventory adjustments can be made.
• Perform routine quality control checks on sharps washing machines / containers to ensure sanitation protocols are being met.
• Identify, measure, and report Key Performance Indicators (KPI)
• Work with Dispatch and sales to make sure all new customers are set up in a timely manner.
• Follow up with any missed stops and help coordinate with the customer on a new pickup.
• Coordinate project/purges with Dispatch and management.
• Manages State permits and renewals.
• Ensures continual improvements of productivity standards and worker safety in all phases of the plant operations.
• Manage and oversee the hiring, Scheduling and Disciplinary action of Employees.
• Coordinate and schedule safety meetings with staff.
• Drive Safety Culture
• Maintain Budget and P&L.
• Maintain industry knowledge to keep up with changing regulations, requirements and changes within all regulatory agencies (i.e. DOT, DEQ, EPA, TJC, etc.)
• Manage and oversee the fleet management system (HOS, Safety videos, and coaching)
• Serve as a backup driver only when needed

Key Competencies:

- Demonstrates the ability to present ideas and information in a clear, concise, organized and diplomatic manner; listen to others to respond effectively to ideas and questions.

-Ability to quickly learn our software programs used for routing and billing.

- Demonstrates the ability to identify and understand customer needs; takes appropriate actions to ensure customer needs are met and proactively searches of ways to increase customer satisfaction.

- Demonstrates the ability to persist with a specific course of action. Must be willing to commit the necessary time and effort to complete work assignments and do a quality job.

- Demonstrates the ability to work with & for others in a team environment, giving direction at times.

- Demonstrates strong leadership skills.

Qualifications:

• Previous Management Experience required (3-5 years minimum)
• Bachelor’s Degree or appropriate combination of education and experience.
• Experience in Transportation Management in a fast-paced JIT environment
• Strong analytical and communication skills
• Flexible to travel across the state of Tennessee.
• Strong ability in multi-tasking and meeting deadlines
• Maintain high level of customer satisfaction and service performance
• Ability to foster a positive and productive environment
• Proficiency in Windows operating systems and Microsoft Office
• Individual must be able to plan, schedule, prioritize and adapt to changes while remaining organized and dedicated to the goals of organization.
• Communicate effectively with all staff levels, customers, auditors, and regulatory personnel.
• Able to operate a commercial vehicle (F endorsement is required)
• Knowledgeable in all areas of Regulated Medical Waste, Pharmaceutical Waste, Hazardous Waste, Universal Waste, Municipal Solid Waste / Recycling