Operations Technician II

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Operations Technician II is responsible for delivery of world class professional service delivery and management of Lumen Vyvx Broadcast services. This coordinated effort of putting clients' needs as priority includes activation of customer services, obtaining visual confirmation, service extensions, booking of reservations, maintaining quality assurance of video and satellite signal and customer services, overseeing availability, limiting Mean Time To Restoral (MTTR), scheduling maintenance, proactive monitoring, and overseeing the integrity of the delivery system.

The Main Responsibilities

• Understanding of Satellite and Teleport operations, Telecom Networks, Digital Video and Audio tests and measurements, IP, MPEG, JPEG, ASI, SDI, NTSC, and Dolby-E
• Assumes routing tasks for multiple projects and is sometimes called upon to make decisions with minimal Supervision
• Leadership: reacts well under pressure; shows initiative and courage to take action, especially in the absence of a Sr. Technician and Management team
• Receive and place customer calls in a call center capacity
• Open, document, manage, and close electronic tickets
• Collaborate and work as team with co-workers, other departments, vendors, and customers
• Performs a wide spectrum of moderately difficult assignments requiring alternative analysis, innovation and judgment
• Coordinate broadcast television services utilizing multiple Vyvx fiber optic networks, satellite, teleport, and vendor facilities while ensuring service level standards are met
• Switch broadcast signals into the control center for visual confirmation
• Confirm valid broadcast signals from source, switch into third party vendor
• Responsible for all broadcast service restoration during an outage and impairment situations
• Extend and goodnight live reservations
• Technicians are subjected to a 24/7 operating center on a rotating schedule
• Understanding of workflows.

What We Look For in a Candidate

• Ability to work all shifts in a 7x24x365 call center including off hours/on call and during holidays.
• Fully seasoned with typically 5+ years professional experience.
• Experience mentoring/training/coaching/collaborating with other employees
• Experience with project management.
• Proven analytical and problem-solving abilities.
• Highly self motivated and directed.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$48,700 - $65,000 in these states: GA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

What to Expect Next

#LI-KB1

Requisition #: 338919

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Salary Range

Salary Min : $

Salary Max : $

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information We’re able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by visiting