Dispatch/Receptionist
Job Description
Job Description
Benefits:
- 401(k)
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Training & development
- Vision insurance
- Wellness resources
Join SERVPRO of Douglasville/Carrollton/Troup -Coweta Counties as a Dispatch/Receptionist, where you'll be the vital link between our customers and our team. In this dynamic role, you'll help coordinate emergency services while providing exceptional customer support in a fast-paced environment. Responsibilities:
- Answer incoming calls and direct them to the appropriate team members.
- Schedule and dispatch technicians for emergency services and restoration projects.
- Maintain communication with clients to provide updates on service status.
- Assist with administrative tasks, including data entry and filing.
- Manage customer inquiries and resolve issues promptly and professionally.
- Maintain an organized and efficient dispatch system.
- Coordinate with vendors and suppliers as needed for service delivery.
- Support marketing efforts by promoting services to potential clients.
- Greet and welcome visitors in a professional and friendly manner.
- High school diploma or equivalent; additional education in business or communication is a plus.
- Proven experience in a dispatch or receptionist role, preferably in the restoration or service industry.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Ability to multitask and thrive in a fast-paced environment.
- Proficient in Microsoft Office Suite and dispatch software.
- Customer-focused attitude with a problem-solving mindset.
- Reliable and punctual with a strong work ethic.
SERVPRO of Douglasville/Carrollton/Troup -Coweta Counties has been a trusted leader in the restoration industry for over 20 years. Our commitment to quality service and customer satisfaction has made us a favorite among homeowners and businesses alike. Join our team and experience a supportive work environment where your contributions are valued and recognized.
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