Client Services & Production Fulfillment Representative

Job Function: Client Services & Production Fulfillment Representative

Primary Location: Onsite - Alpharetta, Ga

Compensation: Non-Exempt - $20 - $24/hour

Company: Superior

About Us: Superior helps financial institutions enhance their performance and deliver outstanding customer experiences. We are a well-established, rapidly growing national company with revenues exceeding $40 million in 2024 with consistent year-over-year growth for the past two decades. Our team is focused on delivering professional service solutions to clients in the financial and banking sectors. We foster a collaborative work environment where employees are empowered to contribute to the company's success.

Position Summary: We are seeking an experienced and driven client services representative with 1-2 years of experience in production fulfillment to join our team. This hybrid role supports Superior’s Georgia operations by providing client service coverage for all Treasury products and assisting with order fulfillment in the warehouse. The role includes answering client inquiries, processing orders, and maintaining service quality on the front end, while handling receiving, packing, and shipping of scanners on the production side. The ideal candidate is dependable, detail-oriented, and capable of switching between client-facing and physical warehouse tasks efficiently.

Essential Duties and Responsibilities:

Client Services Representative -

• Respond to inbound phone calls and emails from bank clients professionally and promptly.
• Enter and process orders for checks, deposit slips, cash vault supplies, scanners, and accessories using V-2.
• Track orders through fulfillment stages and follow up with clients as needed.
• Maintain accurate and updated client records, communications, and order details.
• Collaborate with production, shipping, and leadership to resolve order-related issues.
• Assist with overflow calls and escalations, following department procedures.
• Meet daily productivity expectations (35+ orders/day) and support CSAT targets.

Production Fulfillment -

• Pick, pack, and label scanners for shipment to clients using approved packaging.
• Receive incoming scanner shipments and verify accuracy of model, quantity, and serial numbers.
• Stock scanner inventory in designated locations and track availability.
• Maintain scanner bin organization and restock areas as needed.
• Ensure clean, orderly, and safe scanner staging and packing areas.
• Follow standard handling procedures for serial tracking and UPS label generation.
• Report inventory discrepancies or equipment issues to warehouse lead or VP of Operations.
• High school diploma or GED required
• 1–2 years in customer service or order processing preferred
• Prior experience in scanner fulfillment, inventory handling, or warehouse shipping a plus
• Knowledge of V-2, UPS WorldShip, or similar tools is beneficial

Minimum Required Qualifications:

• High school diploma or GED required
• 1–2 years in customer service or order processing preferred
• Prior experience in scanner fulfillment, inventory handling, or warehouse shipping a plus
• Knowledge of V-2, UPS WorldShip, or similar tools is beneficial

Other Requirements:

• Must pass background check and drug screening
• Ability to maintain certifications and complete any additional required training
• Strong written and verbal communication skills
• Ability to multitask between administrative and physical tasks
• Detail-oriented with strong organizational habits
• Familiarity with Microsoft Outlook, Excel, and email systems
• Able to lift up to 30 lbs and operate basic warehouse tools (pallet jack, scale, etc.)
• Strong customer-first mindset and problem-solving abilities

Benefits:

• Competitive Pay : We offer fair and competitive wages based on experience and market standards.
• Health Insurance : Competitive medical, dental, and vision plans to ensure you and your family are covered.
• Life and Disability Insurance : Company-provided life insurance along with short-term and long-term disability coverage.
• Employee Assistance Program (EAP) : Access to confidential counseling and support services for personal and professional challenges.
• Paid Time Off (PTO) : Generous paid vacation, sick leave, and holidays.
• Professional Development : Opportunities for growth, training, and skill-building within the company.

Equal Opportunity Employer: Superior is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.