Collections Specialist

Job Description

Job Description

Collections Specialist

Sandy Springs, GA

Contract: $17/hr

Monthly interview groups

Our client is seeking a Collections Specialist to join their team.

Responsibilities:

• Monitor the firm’s accounts receivable and identify overdue accounts.
• Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.
• Use credit bureau data, post office information, internet searches, and other tools to try to locate customers who have moved or changed phone numbers.
• Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
• Resolve customer issues and complaints concerning billing.
• Submit regular reports on the status of unpaid accounts and any repayment progress.

Skills:

• Strong communication skills, both verbal and written
• Attention to detail and accuracy in data entry and account analysis
• Proficiency in math for account reconciliation purposes
• Familiarity with accounting software for billing and payment processing
• Ability to navigate challenging customer interactions with empathy and professionalism
• Experience in telemarketing or customer service, previous collections experience is a plus

Express Employment Professionals is one of the top staffing companies in the U.S. and Canada. Every day, we help people find jobs and provide workforce solutions to businesses. Express has more than 750 franchise locations that provide a full range of employment solutions that include full-time, temporary, and part-time employment in a wide range of positions, including professional, commercial, and administrative.

Company Description

Express Employment Professionals is one of the top staffing companies in the U.S. and Canada. Every day, we help people find jobs and provide workforce solutions to businesses. Express has more than 750 franchise locations that provide a full range of employment solutions that include full-time, temporary, and part-time employment in a wide range of positions, including professional, commercial, and administrative.