Applications/Help Desk Support Specialist

Applications & Help Desk Support Specialist
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IDR is seeking a dedicated and empathetic Applications/Help Desk Support Specialist to join one of our top clients in the legal sector. This role is perfect for someone who thrives in a dynamic environment, is quick to learn, and has a positive attitude towards training and development. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!
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Position Overview/Responsibilities for the Applications & Help Desk Support Specialist:
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• Act as the primary point of contact for incoming IT requests and manage ticket triage

• Design, develop, and implement end-user device solutions tailored to our client's needs

• Gather and document user system and software requirements, research and evaluate technology options, and prepare business cases for proposed solutions

• Provide both first- and second-level technical support, resolving incidents and processing changes in alignment with established Service Level Agreements (SLAs)

• Collaborate with all IT teams and end users to support effective, reliable, and secure end user device solutions
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Required Skills for the Applications & Help Desk Support Specialist:
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• Minimum of 3 years experience in a help desk, support, legal assistant or similar role, or an associate degree with at least 1 year of experience in a similar role

• Experience in desktop support roles in a Windows environment

• Familiarity with Microsoft Office 365 and Audio Visual systems

• Experience working with document management systems such as Laserfiche

• Hands-on experience working with ticketing systems

• Strong analytical skills and process improvement abilities
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Whats in it for you?
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• Competitive compensation package

• Full Benefits; Medical, Vision, Dental, and more!

• Opportunity to get in with an industry leading organization

• Close-knit and team-oriented culture
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Why IDR?
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• 25+ Years of Proven Industry Experience in 4 major markets

• Employee Stock Ownership Program

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.