Lead ServiceNow Deveopler

Kforce has a client that is seeking a remote Lead ServiceNow Developer to join their team. Summary: The ServiceNow CRM Implementation Lead will play a hands-on leadership role in the implementation of ServiceNow's Customer Service Management (CSM), Sales Order Management (SOM), and Lead-to-Cash modules. This individual will partner with an external ServiceNow-certified partner during the MVP build phase and then ensure knowledge transfer to internal teams for long-term ownership. The role requires a blend of functional leadership, technical configuration expertise, and project delivery experience. Key Responsibilities:

• Lead end-to-end implementation of ServiceNow CRM modules
• Partner with business stakeholders to gather requirements, design workflows, and align CRM solutions with business goals
• Configure ServiceNow platform: workflows, Flow Designer, IntegrationHub, entitlements, SLAs, knowledge base, portals, and dashboards
• Oversee and review customizations
• Manage integrations with related systems
• Collaborate with external ServiceNow partner during MVP build and ensure deliverables meet standards
• Provide knowledge transfer and training to internal teams to enable long-term ownership
• Ensure platform scalability, maintainability, and alignment with upgrade best practices
• Act as CRM subject matter expert, providing guidance on CPQ, order management, and lead management processes
• 8+ years of ServiceNow platform experience, with at least 3+ years focused on CSM, SOM, or Lead-to-Cash modules
• Strong knowledge of ServiceNow configuration tools (Flow Designer, IntegrationHub, UI policies, workflows)
• Familiarity with CPQ, order management, or sales process workflows
• Proficiency with ServiceNow scripting (JavaScript, Glide APIs) for custom configurations
• Proven track record as Implementation Lead on at least one full-cycle CSM/CRM project
• Strong stakeholder management skills; able to lead workshops, translate business needs into technical solutions, and present to leadership
• Excellent communication skills with a focus on mentorship and knowledge transfer

• Certified System Administrator (CSA)
• Implementation Specialist - CSM and/or Sales & Order Management
• Application Developer (a plus)