Setup Technician/Delivery Driver

UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a Setup Technician / Delivery Driver to join our team!

UBEO is a distributor/servicer of document equipment and software solutions. Primary products include Canon, Ricoh, Xerox and Konica Minolta multi-functional equipment and Kyocera printers. UBEO specializes in electronic document management software and integrations.

Department: Supply Chain / Logistics
Reports To: Supply Chain Manager / Logistics / Warehouse Manager
FLSA Status: Full-Time / Non-Exempt / Hourly

Purpose

This technical position is responsible for assembly and preparation of equipment, the delivery and removal of office equipment at/from our clients. The Clients first impression of the service and support UBEO provides is critical to our business relationship and Client loyalty and as such, this individual is expected to efficiently execute setup procedures and maintain strict quality control of the products intended for delivery. Also responsible for proper handling, loading and transporting of equipment and maintaining proper contact with the customer, dispatch and sales personnel. Works closely with all other employees to ensure deliveries are completed in a timely manner. Ensures all paperwork is completed accurately and timely. Assist with maintaining the organization and cleanliness of the warehouse.

Supervision

Supervised

Responsibilities

• Follow established Setup Procedures specific to the product and manufacture.
• Maintain high level quality control in the equipment preparation process to ensure that all devices are functioning according to manufacture specifications.
• Update and maintain equipment firmware levels, service mode settings and user settings.
• Complete all administrative aspects of the job on time and error-free. Provide accurate documentation and activity reporting.
• Follow all established safety policies.
• Maintain clean and safe environment.
• Complete daily delivery and pick-up of office product equipment.
• Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive, and professional.
• Adhere to safe driving regulations
• Keep inventory neat, clean and organized in and out of the warehouse.
• Perform other activities that support UBEO BUSINESS SERVICES and our Sales/Service organization.

Contacts

Internal: Exempt, Non-Exempt
External: Prospective Customers, Current Customers, Vendors

Job Related Dimensions

• Technical knowledge/skills
• Analysis (problem identification)
• Strong Attention to Detail
• Strong Customer service orientation
• General Business skills
• Communications – verbal and written
• Impeccable Behavior and Integrity
• Planning and organizing, (work management)
• Ability to work independently and as a Team
• Work standards (concern for quality)
• Follow-up

Qualifications

• Level of Education: High School or GED
• Job Related Formal Education: None Required
• Job Related Experience:
  • Technical Related Experience Preferred
  • Inventory Control
  • Delivery Experience
• Must have an acceptable driving record
• Will be required to take a post offer drug test
• Must be able to pass DOT physical

Physical Demands & Work Environment

• Ability to lift 50+ pounds
• Must be able to pull, lift, reach and transport equipment, parts and boxes
• Ability to Safely operate delivery truck
• Ability to stand/walk for prolonged periods at times
• Ability to sit for prolonged periods at times when operating truck for deliveries
• Ability to work overtime when needed
• Ability to stay out of town overnight

UBEO offers a competitive compensation package. UBEO also offers an excellent benefits package which is a significant part of our employee's total compensation. We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities. Our comprehensive benefits package includes:

• Choice of medical, dental and vision plans that provide our employees and their families with high-quality healthcare, including orthodontia for both adults and child(ren)
• Generous Company Paid Health Reimbursement Account Options to defray deductible expenses
• Company paid life and accidental death and dismemberment insurance for you, your spouse and child(ren)
• Flexible Spending and Health Savings Account Options - Set aside pre-tax dollars to cover out-of-pocket expenses related to health or dependent care
• Voluntary coverages at low group rates including Aflac Insurance - In the event of death or disability, you can help protect your family against the loss of income with various types of insurance
• Pet Insurance, breathe easy knowing Nationwide has your pets covered
• Pre-paid legal coverage, access to experienced attorneys that can help you with any legal issue 24/7
• A generous wealth accumulation program will help you achieve financial security for retirement. We offer a 401(K) Plan w/ Match upon eligibility and Free Financial Counseling
• Generous vacation, holiday, and sick leave programs - as we believe that taking advantage of time away from work is essential for a well-balanced life

UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.