Pc Technician Macon, (GA)

We are seeking a skilled and dedicated PC Technician to join our IT support team. The ideal candidate will be responsible for providing technical support, troubleshooting software and hardware issues, and ensuring the smooth operation of our IT infrastructure. This role requires strong analytical skills, excellent communication abilities, and a solid understanding of various operating systems and networking concepts.

Responsibilities

Provide technical support to end-users for hardware and software issues across various platforms including Windows, macOS, and Linux.

Troubleshoot and resolve software-related problems, ensuring minimal disruption to user productivity.

Manage computer hardware installations, configurations, and upgrades as needed.

Assist in the administration of IT infrastructure including Active Directory, DNS, TCP/IP, and VPN configurations.

Support desktop environments by resolving issues related to Microsoft Office applications and other software tools.

Maintain network administration tasks including firewall management, LAN setup, and monitoring network performance using tools like Meraki.

Utilize help desk software such as BMC Remedy, ServiceNow, or Jira for ticket management and issue tracking.

Conduct analysis of system performance and provide recommendations for improvements.

Collaborate with team members to ensure effective communication regarding ongoing projects and support requests.

Stay updated with the latest technology trends to enhance service delivery.

Qualifications

Proven experience in technical support or IT support roles with a focus on desktop support.

Strong knowledge of computer management principles including hardware troubleshooting and software installation.

Familiarity with computer networking concepts such as TCP, DNS, GPO, SCCM, and network administration practices.

Proficiency in using Microsoft Windows Server environments along with experience in managing mobile devices.

Excellent customer service skills with the ability to communicate effectively with non-technical users.

Strong analytical skills to diagnose issues quickly and efficiently.

Experience with IT service management tools (e.g., BMC Remedy, ServiceNow) is a plus.

Ability to work independently as well as part of a collaborative team environment. Join our team as a PC Technician where you will play a crucial role in maintaining our technology systems while providing exceptional service to our users!