Marketing & CX Program Manager

Marketing & CX Program Manager

Job Description

Youre not the person who will settle for just any role. Neither are we. Because were out to create Better Care for a Better World and that takes a certain kind of person and teams who care about making a difference. Here youll bring your professional expertise talent and drive to building and managing our portfolio of iconic ground-breaking this role youll help us deliver better care for billions of people around the world. It starts with YOU.

The Kimberly-Clark Professional (KCP) CX & Marketing organization aims to be an innovative customer-first thought leader and invaluable business partner to all industry end users and distributors by providing insights-driven solutions that meet unique needs. The team strives to exceed Channel and End User expectations with unparalleled thought leadership and innovative category technology resulting in relevant solution bundles that maximize KCPs competitive advantage share leadership volume growth and best-in-class partner status. Their Purpose is to unlock quantifiable growth through brand leadership for long-term market dominance. The Vision is to be a united team focused on customer needs innovative marketing and data-driven execution. They prioritize transparency a customer-centric approach data-driven decisions and empathetic collaboration. Upholding values of integrity curiosity tenacity agility and inclusivity the team is committed to continuous improvement and adapting to changes while celebrating diversity as a strength.

The Marketing & CX Program Manager plays a pivotal role in driving strategic outcomes across customer experience and marketing initiatives. This role leads cross-functional programs that translate insights into action ensure disciplined execution and deliver measurable impact aligned with business goals.

Reporting to the Associate Director of Marketing & CX Operations this role ensures clarity momentum and progress across high-priority active initiatives by establishing and running best-practice program management standards and frameworks. The Program Manager partners Marketing/CX leaders to connect strategy to execution and ensure operational excellence.

In this role you will:

Program Leadership & Execution Discipline

• Lead cross-functional program management for priority CX and marketing initiatives from planning through delivery.

• Define outcome-based KPIs upfront track progress and ensure benefits realization is reported back to leadership.

• Establish governance models operating rhythms and transparent reporting cadences.

• Manage dependencies risks and change management with discipline.

• Ensure initiatives are delivered on time on budget and achieve intended outcomesnot just outputs.

Operational Coordination & Enablement

• Monitor and document the status of all priority CX and marketing programs providing regular updates to stakeholders and leadership.

• Identify and communicate project dependencies blockers and risks; proactively collaborate to resolve issues and maintain momentum.

• Facilitate recurring team meetings with clear agendas action-oriented discussions and follow-ups.

Stakeholder Engagement & Communication

• Build understanding engagement and commitment across teams to execute against program objectives.

• Provide timely and concise updates through dashboards reports and other communication tools.

• Partner with internal teams to ensure alignment with annual and three-year business plans.

Strategic Alignment & Outcome Delivery

• Translate strategic priorities into executable roadmaps for priority CX and marketing initiatives.

• Support the Marketing & CX function in prioritizing initiatives and maintaining visibility into progress and impact.

• Ensure alignment to Digital Transformation and other cross-functional priorities for KCP North America.

• Ensure cross-functional teams are aligned and accountable for delivering experience and marketing improvements.

Executive Communication & Strategic Visibility

• Deliver clear concise and compelling updates to executive stakeholdershighlighting progress risks and strategic impact of CX and marketing initiatives.

• Tailor communications to align with leadership priorities and ensure visibility into program outcomes and value realization.

Team Engagement & Recognition

• Foster a culture of momentum and celebration by actively communicating wins milestones and contributions across execution teams.

• Use storytelling dashboards and team forums to reinforce progress build morale and sustain engagement throughout program lifecycles.

About Us

Huggies. Kleenex. Cottonelle. Scott. Kotex. Poise. Depend. Kimberly-Clark Professional. You already know our legendary brandsand so does the rest of the fact millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldnt exist without talented professionals like you.

At Kimberly-Clark youll be part of the best team committed to driving innovation growth and impact. Were founded on more than 150 years of market leadership and were always looking for new and better ways to perform so theres your open door of opportunity. Its all here for you at Kimberly-Clark.

Led by Purpose. Driven by You.

About You

You perform at the highest level possible and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability inclusion wellbeing and career development.

You love what you do especially when the work you do makes a difference. At Kimberly-Clark were constantly exploring new ideas on how when and where we can best achieve results. When you join our team youll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

In one of our professional roles youll focus on winning with consumers and the market while putting safety mutual respect and human dignity at the center. To succeed in this role you will need the following qualifications:

Required:

• Bachelors degree in Business Communications Marketing or Technology/IT; MBA preferred.

• 7 years of experience in program or project management within large complex organizations.

• Proven success in leading cross-functional initiatives and driving change.

• Strong communication facilitation and stakeholder management skills.

• Experience with agile methodologies and program governance frameworks.

• High comfort level with Microsoft Office tools (Word Excel PowerPoint).

Preferred:

• Experience in customer experience marketing service or related fields.

• Familiarity with CX measurement journey management and marketing analytics.

• Exposure to program portfolio management and enterprise-level reporting tools.

Total Benefits

Here are just a few of the benefits youd enjoy working in this role for Kimberly-Clark. For a complete overview see .

Great support for good health with medical dental and vision coverage options with no waiting periods or pre-existing condition restrictions. Access to an on-site fitness center occupational health nurse and allowances for high-quality safety equipment.

Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.

Diverse income protection insurance options to protect yourself and your family in case of illness injury or other unexpected events.

Additional programs and support to continue your education adopt a child relocate or even find temporary childcare.

To Be Considered

Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

In the meantime please check out the careers website.

And finally the fine print.

For Kimberly-Clark to grow and prosper we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world which is why we seek to build a workforce that encompassesthe experiences of our you bring your original thinking to Kimberly-Clark you fuel the continued success of our enterprise. We are a committed equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status sexual orientation gender identity age pregnancy genetic information citizenship status or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties responsibilities and skills required for this position.

Employment is subject to verification of pre-screening tests which may include drug screening background check and DMV check.

Veterans and members of the Reserve and Guard are highly encouraged to apply.

Kimberly-Clark will support in-country relocation for the chosen candidate for the role. The benefits provided will be per the terms of Kimberly-Clarks applicable mobility benefits/policy provided will be decided at Kimberly-Clarks sole discretion.

#LI-Hybrid

Grade 9/P3 - grade level and / or compensation may vary based on location/country

Salary Range:USD

At Kimberly-Clark pay is just one aspect of our total rewards package which also includes a variety of benefits and opportunities to achieve thrive and grow. Along with base pay this position offers eligibility for a target bonus and a comprehensive benefits suite including our 401(k) and Profit Sharing plan. The anticipated base pay range for this role is provided above for a fully qualified hire. Actual pay will depend on several factors such as location role skills performance and experience. Please note that the stated pay range applies to US locations only.

Primary Location

Roswell Building 300

Additional Locations

Chicago Commercial Center

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time

Required Experience:

Manager