Senior Manager, Strategy and Operations
- Transform complex ideas, evolving priorities, and emerging opportunities into clear strategic recommendations and executive-level narratives (mostly in Power Point).
- Drive clarity and alignment in ambiguous situations, establishing practical paths forward where processes or solutions do not yet exist.
- Lead and support high-priority strategic initiatives, adapting quickly as business needs evolve.
- Develop compelling storytelling and executive communications that translate strategy into clear, actionable messages for diverse audiences.
- Establish discipline, operating rhythms, and planning mechanisms that drive focus, accountability, and execution across teams
- 5+ years of progressive work-related experience with demonstrated proficiency in travel/hospitality, corporate strategy, or technology strategy, particularly in multi-stakeholder environments.
- Proven success operating effectively in ambiguous, fast-changing environments with the ability to create clarity, structure, and momentum where established processes may not exist.
- Proven success operating effectively in ambiguous, fast-changing environments with the ability to create clarity, structure, and momentum where established processes may not exist.
- Strong consulting, strategy, or business transformation experience with demonstrated ability to frame problems, evaluate options, and develop & implement actionable recommendations.
- Strong consulting, strategy, or business transformation experience with demonstrated ability to frame problems, evaluate options, and develop & implement actionable recommendations.
- Exceptional executive storytelling and communication skills, including development of compelling presentations, board materials, and strategic narratives.
- Exceptional executive storytelling and communication skills, including development of compelling presentations, board materials, and strategic narratives.
- Demonstrated ability to work across organizational boundaries, build trusted partnerships, and influence outcomes in complex, matrixed environments.
- Demonstrated ability to work across organizational boundaries, build trusted partnerships, and influence outcomes in complex, matrixed environments.
- Highly proactive and solution-oriented mindset with a bias toward action, ownership, and continuous improvement.
- Highly proactive and solution-oriented mindset with a bias toward action, ownership, and continuous improvement.
- Proven ability to establish operating rhythms, planning disciplines, and organizational structures that improve focus, alignment, and execution.
- Proven ability to establish operating rhythms, planning disciplines, and organizational structures that improve focus, alignment, and execution.
- Comfortable navigating evolving priorities, balancing multiple initiatives simultaneously, and quickly pivoting to emerging business needs.
- Demonstrated proficiency in leveraging AI tools and modern ways of working to improve efficiency, decision-making, and communication effectiveness.
- Decision-making responsibilities (Key Decision Rights):
- Owns:
- Decision-making responsibilities (Key Decision Rights):
- Executive-level papers and presentations support for EC, IHG Board, and OA Board/Tech Committee
- Organization of and content for P&T tower level operational best practices/templates, P&T-wide forums, SLT/ELT sessions, & leadership offsites
- Messaging strategy for owner communications where P&T-wide alignment is required
- Influences:
- Cross-functional clarity and adoption of the P&T strategy and value proposition
- Principles and practices supporting a product-driven, enterprise-minded culture
- How P&T is represented in key external forums and conferences
- Development of strategy-aligned tools and messaging for internal and external stakeholders
- Comfortable navigating evolving priorities, balancing multiple initiatives simultaneously, and quickly pivoting to emerging business needs.
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