Claims Support

Job Description

Job Description

• Position: CLAIMS SUPPORT (Contract Role)
• Location: 11575 Great Oaks Way, Alpharetta, Georgia, 30022, United States
• Type: 100% ONSITE
• Tentative Hourly Pay Range: $18-$20/per hour
• Job Hours: It is 40 hours per week onsite in office. The hours of operation are 8AM-5PM.

Job Responsibilities

Duties may include but are not limited to:

- Receive new losses and verifies accuracy of information via coverage

- Perform all file updates on system as directed by claim reps

- Register loss payments on system - We use Claim Vision to manage our claims.

- Provide customer service to agents insureds clients and other customers

- Process authorized payments

- Input data entry correspondence into system diaries information for claims reps and/or team leader and prepares form letters

- Typing photocopying indexing and filing

- Ability to accurately calculate wages etc. and create professional letters and correspondence

- Make call to insureds requesting missing information on the claim files

- Direct care when appropriate

- Basic SE jurisdiction knowledge regarding work comp is a plus

Skills

- Strong customer service background Insurance is a plus but not required at least 2-3 years.

- Strong working knowledge of computer systems and various Microsoft applications such as Word and Outlook - We will provide templates needed to complete letters etc. to claimants and insured. Knowledge of computer systems.. There are some templates but may have to create basic responses on their own. They need a good general working knowledge of Word and the ability to clearly communicate via email in a professional manner. Written and verbal skills are needed as well.

- Training will be provided if needed. The ability to communicate effectively and professionally via the phone or letters is imperative.

- Committed to high standards of behavior and performance

Experience/Education

2-3 years previous claims processing/low touch claim handling experience.

Please note that this is a contract position—there is no guarantee that this position will be extended past the end date or converted to permanent status.