Server

Job Description

Job Description

Job Title: Server

Job Summary:

The Server is responsible for providing guests with an exceptional dining experience by delivering high-quality service in a friendly, efficient, and attentive manner. This role requires thorough knowledge of the menu, a focus on guest satisfaction, and the ability to manage food and beverage orders accurately. The Server will work closely with the kitchen and front-of-house teams to ensure smooth and timely service.

Key Responsibilities:

• Guest Service & Communication:
• Greet guests promptly and ensure they are welcomed in a warm and friendly manner. Use detailed knowledge of the menu to explain offerings, specials, and promotions, answer questions, and make recommendations as needed.
• Order Management:
• Take food and beverage orders accurately, entering them into the POS system quickly and correctly. Ensure all special requests or dietary restrictions are communicated to the kitchen.
• Food & Beverage Delivery:
• Serve food and beverages to guests in a timely and professional manner. Retrieve orders from the kitchen and deliver them to the appropriate table sections, ensuring that all orders are correct and presented well.
• Guest Engagement & Observation:
• Monitor guests’ needs throughout their dining experience. Assess guest demeanor and escalate any issues to management when necessary, ensuring a positive experience for all patrons.
• Payment Handling:
• Process payments accurately, including handling cash, credit card transactions, and ensuring all financial transactions are correct. Provide guests with accurate change and receipts in a timely manner.
• Table Maintenance & Cleanliness:
• Maintain a clean and organized work environment by pre-bussing tables, checking drink levels, removing clutter, and providing necessary items (napkins, condiments, etc.). Ensure tables are properly set up and cleaned at the beginning and end of each shift.
• Shift Responsibilities & Teamwork:
• Perform opening, closing, and shift-change duties as required. Work collaboratively with team members to meet business needs and ensure efficient restaurant operations.
• Adherence to Safety & Sanitation Standards:
• Follow all company safety and sanitation policies and procedures to maintain a clean and safe work environment for guests and staff.
• Collaboration & Support:
• Assist other team members during busy periods or as needed. Foster a cooperative work environment to promote high morale and effective teamwork.

Perform additional duties as required to enhance the guest experience and contribute to team success.

Requirements:

• Communication Skills:
• Fluency in English, both verbal and written, with excellent interpersonal skills to interact effectively with guests and team members.
• Professional Appearance & Stamina:
• Neat, clean, and professional appearance with the stamina to stand for long periods and work long or split shifts.
• Physical Ability:
• Ability to lift up to 25 lbs multiple times a day and perform other physical tasks as needed.
• Teamwork & Urgency:
• Demonstrated ability to work as part of a team and maintain a sense of urgency in a fast-paced environment.
• Flexibility & Schedule:
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Experience:
• Previous experience in a waitstaff or food service role is preferred, but not required.

BENEFITS WE OFFER

• Medical, Dental and Vision Coverage

• Discounted Meals

We are an equal opportunity employer and recognize the strength that diversity brings to the workplace.