Head of Quality North America

We’re seeking an experienced and strategic Head of Quality North America to lead out quality and food safety functions. In this critical leadership role, you will oversee and develop a dedicated team, ensuring our products meet the highest standards of quality, compliance, and customer satisfaction. This is a full-time onsite role working from our Cartersville, GA manufacturing facility.

Your Responsibilities:

• Lead, develop, and manage a high-performing quality team, fostering a culture of accountability, motivation, and continuous improvement.
• Oversee personnel planning, performance management, and professional development in alignment with HR and organizational goals.
• Manage quality department resources—people, budgets, and materials—ensuring alignment with business objectives and responding to deviations as needed.
• Drive standardization and continuous optimization of quality processes, organizational structures, and systems.
• Ensure effective communication within the quality function and across departments to support seamless operations.
• Enforce internal and regulatory compliance with hygiene, HACCP, food safety, occupational safety, and environmental standards.
• Oversee complaints and deviation management, focusing on preventive actions and root cause resolution.
• Set and monitor quality performance indicators (e.g., OEDM targets), ensuring alignment with company-wide standards.
• Lead preparation for customer audits and regulatory inspections, including follow-up and implementation of corrective actions.
• Manage customer complaints to resolution with a goal of achieving zero-defect outcomes.
• Make decisions on the use of off-spec materials and production batches in collaboration with relevant stakeholders.
• Define and uphold quality standards across the organization.
• Serve as the main point of contact for regulatory bodies, auditors, and key customers.
• Support quality-related projects and strategic initiatives, including determining shelf-life and microbiological standards.

Your Profile:

• Bachelor’s degree in Food Science, Chemistry or related field
• 5-8 years of professional experience within the food and/or ingredient industry, and at least 3 years in a management position
• Strong strategic and analytical thinking
• Diplomatic negotiating skills
• Ability to travel 20-30% domestically
• CSP and Food Defense certification preferred
• Ability to interpret State and Federal regulations and apply to facility to ensure compliance
• Ability to write regulatory reports, business correspondence and procedure manuals

We offer:

• Comprehensive Health Coverage – Medical, Dental, and Vision Plans to support you and your family
• Paid Parental Leave –Maternity and Paternity Leave so you can focus on what matters most
• 401(k) Retirement Plan with Employer Match – Plan for your future with company-supported retirement savings
• Paid Time Off – Enjoy a healthy work-life balance with PTO and 11 Paid Holidays
• Employee Engagement – Join our Engagement Team for fun events, volunteer opportunities, and ways to connect with colleagues across the company
• Döhler Academy: You have the opportunity to continuously develop your education further through internal and external training programs
• Supportive Culture – Friendly and informal atmosphere, family-owned, flat hierarchies, open communication, and helpful colleagues
• Meaningful Impact – Be an integral part of our business success and help shape the future of nutrition
• Empowerment – Unleash your full potential with opportunities to grow, lead, and make a real differenc

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