General Manager
- Devotes the majority of each day to management and supervisory duties.
- Prepares, monitors, and manages the annual budget, revenue goals, and departmental expenses. Generates weekly and monthly forecasts and plans accordingly.
- Reviews and analyzes financial reports and performance data across all departments; implements corrective actions as needed.
- Monitors market conditions impacting business volume and profitability.
- Research vendor opportunities, negotiates pricing and services, and maintain beneficial vendor relationships.
- Oversee all aspects of staffing, including interviewing, hiring, training, scheduling, evaluating, rewarding, and disciplining associates; addresses and resolves associate concerns.
- Ensure consistent and reliable attendance and presence on-site.
- Reviews financial statements daily, weekly, and monthly, taking proactive steps to maintain fiscal health.
- Establishes and maintains personnel policies, training programs, and professional development initiatives.
- Creates and implements a robust club calendar that enhances the member and guest experience.
- Directs the membership department, including membership drives, promotions, tours, and achieving sales goals.
- Ensure all Human Resources policies and procedures are consistently followed by management staff.
- Develop and maintains a strong organizational plan, recommending improvements where needed.
- Oversees maintenance and care of all physical facilities and assets.
- Coordinates marketing initiatives to promote club programs, amenities, and services.
- Implements and enforces company policies and procedures across all departments, ensuring adherence to quality and service standards.
- Directly manages department heads, which may include Facilities, Membership, Food & Beverage, Aquatics, and Racquet Sports.
- Ensure all new associates receive effective orientation and ongoing training.
- Maintains a visible leadership presence at the club and designates a point of contact when away.
- Leads with positivity and a growth mindset, continually striving to improve programs, operations, customer service, and staff development.
- Provides consistent supervision, feedback, and performance coaching for staff.
- Ensure the CDM/Racket Social Essential Programming Guide is fully activated and executed at the club.
- Maintains a complete understanding of all revenue sources within the tennis program; ensures accurate POS entry and daily reconciliation.
- Understands all club charging, reporting, and accounting procedures.
- Completes all required items on the GM checklist accurately and on time, including reports, orders, and operational submissions.
- Bachelor’s degree (BA) preferred; or five to ten years of relevant management experience and/or training; or an equivalent combination of education and experience.
- Experience managing multi-amenity or multi-course facilities is strongly preferred.
- Experience in Racquet and Swim operations.
- Regularly required to stand, walk, and sit. Occasionally climbs, balances, stoops, kneels, crouches, or crawls. Must use hands and arms to handle, reach, and operate objects; must also communicate effectively. Occasionally lifts up to 50 pounds.
- Work Environment and Noise Level.
- Occasionally works in outdoor weather conditions.
- The noise level in the work environment is generally moderate.
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