HOSTS

Job Description

Job Description

Description:

Hearth Pizza Tavern in Sandy Springs is Looking for an Outgoing, Dynamic, Energetic Host to Join Our Team!

Hearth Pizza Tavern is a unique dining experience. We offer freshly made, oven-fired pizzas alongside a wide selection of beers, wines, and spirits. Our food is crafted from scratch in our kitchen, including our homemade dough, cheeses, and toppings. Our goal is to provide top-notch food in a welcoming tavern atmosphere. Guests will enjoy what we like to call “Hearth-Fired Happiness.”

The Host is one of our team's most important members, serving as our guests' first and last point of contact. In this role, you will need strong organizational and interpersonal skills to ensure that our guests have a positive dining experience from the moment they arrive until their departure.

The ideal candidate is a hard worker, a self-starter, and possesses a strong work ethic. We are looking for someone helpful, kind, fun to be around, and truly obsessed with providing excellent guest service. The Host creates the first and last impression of the restaurant. We work together as a team, support one another, and prioritize our guests' needs. Every day, we strive to create a fun and safe environment while delivering an exceptional dining experience for everyone who walks through our doors. If you’re seeking a wonderful place to work with a great clientele, high standards of consistency, and the backing of your peers and management, this is the opportunity for you.

Pay is based on experience: $12 per hour

Weekend Availability is a Must!

Job Responsibilities (include but not limited to):

• Follow the Steps of Service and Host with Mostess Guidelines.
• Greet incoming and departing guests warmly with a genuine smile and eye contact
• Be able to carry on natural conversation with Guests without sounding scripted or intrusive.
• Thank the guests when leaving and invite them to come back to see us soon.
• Understand and operate the wait systems and inform Guests of their wait time.
• Monitor the waiting list, alert guests when tables are ready, then show them to their table
• Use visual cues to seat guests in either the bar or dining area, depending on their preference, and escort them to the assigned dining area; present menus; announce server/bartender name.
• Inform the Guest of current specials/promotions and who will be serving = smooth handoff.
• Answer incoming calls to the restaurant and provide appropriate service. May also need to fill to-go orders when needed.
• Tend to special guests' needs and requests.
• Care for our guests by refilling beverages and performing light housekeeping duties such as cleaning glasses and menus, and ensure restrooms are clean, stocked, and orderly.
• Protect establishment and patrons by adhering to sanitation, safety, and alcohol awareness policies.
• Help dining room staff by setting and clearing tables; replenishing beverages when requested.
• Assist with guiding guests to go pick-up areas.
• Perform side duties and daily and weekly cleaning tasks as directed by management.
• Adhere to grooming and appearance standards consistently = dress code followed.
• Promptly address customer service issues and refer to management when necessary