Mid-Tier Systems Engineer (Tier 2)

Job Description

Job Description

Position: Mid-Tier Systems Engineer (Tier 2)
Job Type: Full-time

Company: CNR Technologies
Location: Based in Woodstock, GA with regional travel

About the Role

CNR Technologies is looking for a skilled Mid-Tier Systems Engineer (Tier 2) to join our growing team. In this role, you’ll serve as a key escalation point for Tier 1 engineers and handle more advanced technical challenges across various systems and networks. You’ll provide support via remote tools, onsite visits, and phone, ensuring fast, reliable solutions for our clients.

This is an exciting opportunity to further your IT career in a collaborative, fast-paced environment where your contributions directly impact company success.

Key Responsibilities

• Troubleshoot and resolve client issues involving:
  • Domains and user accounts

  • Email systems

  • Printing and imaging

  • Computer and laptop setup

  • Server management and configuration

• Deliver support via remote sessions, phone calls, and onsite visits

• Travel to client locations primarily within Woodstock and surrounding areas

• Manage mid-level projects independently from start to finish

• Serve as an escalation point for Tier 1 engineers

• Provide support and mentorship to junior team members

• Stay current with and implement new technologies as needed

• Document resolutions, maintain organized records, and manage multiple priorities efficiently

• Adapt quickly to changing tasks and priorities

• Contribute positively to team goals and company growth through a hands-on, solutions-focused mindset

Skills & Qualifications

• Preferred Certifications: CompTIA A+, Network+, Security+ (or equivalent)

• 3–5 years of experience in IT support, system administration, or network troubleshooting

• Strong experience with Windows environments (including Windows Server 2016+)
  • Active Directory, DNS, DHCP, RDS, etc.

• Proficiency with networking concepts: VLANs, routing tables, VPNs

• Hands-on experience with firewalls (pfSense, Fortigate, Sophos, SonicWall, etc.)

• Clear, confident communication with clients and team members

• Ability to manage tickets and projects independently with deadlines

• Experience in customer-facing roles strongly preferred

• Familiarity with Microsoft Office Suite and CRM tools is a plus

• Willingness to work additional hours as needed (potentially compensated)

Why Join CNR Technologies?

At CNR Technologies, we believe in supporting our team just as much as we support our clients. We offer:

• Competitive salary based on experience

• Performance-based raises and bonuses

• Generous and flexible paid time off

• Company-paid medical reimbursement benefits

• Company-sponsored certification and IT training programs

• Exposure to the latest technologies and continuous learning opportunities

• A collaborative environment where your voice and growth matter

Compensation:
Salary will be commensurate with experience. Please include your preferred salary range in your application.

Equal Opportunity Employer
CNR Technologies is committed to providing equal employment opportunities to all individuals. We do not discriminate on the basis of race, color, religion, sex, national origin, disability, or veteran status.