ServiceNow Technical Architect

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

As a Senior ServiceNow Technical Architect, you will play a crucial role in designing and implementing ServiceNow solutions. You will be responsible for architecting and configuring the ServiceNow platform, developing custom applications, and ensuring efficient and effective IT service delivery. This role will be located in Atlanta, GA and report to our Sr. ManagerServiceNow Platform

• ServiceNow Architecture and Configuration: Design and architect ServiceNow ITSM solutions based on business requirements. Configure and customize the ServiceNow platform to meet specific needs, including workflow design, data model configuration, UI customization, and integration with other systems.

• Application Development: Develop and customize ServiceNow applications using scripting and coding languages, such as JavaScript, HTML, CSS, and Glide API. Implement customizations, enhancements, and new functionalities to meet business requirements.

• ServiceNow Platform Administration: Oversee the administration and maintenance of the ServiceNow platform, including managing user roles, access controls, and system configurations. Ensure the platform is properly maintained, updated, and optimized for performance and scalability.

• Agile Development: Work in an Agile development environment, participating in sprint planning, daily stand-ups, and other Agile ceremonies. Collaborate with cross-functional teams to deliver high-quality solutions within the defined timelines.

• Automation and Process Improvement: Identify opportunities for process automation and improvement within the ITSM framework. Leverage ServiceNow's automation capabilities, such as workflow automation, orchestration, and integration, to streamline IT service delivery processes.

• Technical Leadership: Provide technical guidance and leadership in ServiceNow architecture, development, and best practices. Collaborate with other technical teams and stakeholders to ensure effective integration and alignment of ServiceNow with other systems and processes.

• Solution Design and Documentation: Collaborate with business stakeholders to gather requirements, define solution designs, and document technical specifications. Create detailed architectural diagrams, process flows, and system documentation to ensure clear understanding and successful implementation.

• Quality Assurance and Testing: Develop and execute test plans and strategies to ensure the quality and functionality of ServiceNow solutions. Perform unit testing, integration testing, and support user acceptance testing (UAT) activities.

• Continuous Improvement: Stay updated with the latest ServiceNow features, enhancements, and industry best practices. Identify opportunities for continuous improvement, performance optimization, and enhanced user experience. Proactively propose and implement improvements to existing ServiceNow implementations.

• Bachelor's or Master's degree in Computer Science, Information Systems, or a related field.
• Extensive experience (typically 8+ years) in ServiceNow platform administration, implementation, and application development.
• Strong understanding of IT Service Management (ITSM) processes and best practices.
• Excellent coding skills in JavaScript, HTML, CSS, and other scripting languages.
• Proficient in ServiceNow platform configurations, workflows, and UI customization.
• Experience with ServiceNow app development, including creating custom applications and modules.
• Solid knowledge of Agile development methodologies and practices.
• Strong problem-solving and analytical skills, with the ability to translate business requirements into technical solutions.
• Automation skills and familiarity with ServiceNow Orchestration, Workflow Automation, and Integration Hub.
• Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams.
• ServiceNow certifications, such as Certified Technical Architect (CTA), Certified System Administrator (CSA), Certified Implementation Specialist (CIS), and Certified Application Developer (CAD), are highly desirable.

Salary Range: USD - $98,500 - $123,100 (actual compensation will be determined based on experience, location, and other factors permitted by law).

Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time and part-time employees, their spouse or domestic partner, and children up to age 26. Full Time Employee coverage is effective on the first day of employment. Part-Time employee coverage is effective the first of the month following 90 days of employment.

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [email protected] .

Candidate Data Privacy

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services.