Patient Services Specialist
Job Description
Job Description
We are looking for a Patient Services Specialist to join our team in Atlanta, Georgia. This is a long-term contract position within the medical devices industry, offering an excellent opportunity to contribute to patient care and operational excellence. The ideal candidate will play a critical role in supporting the coordination and management of WatchPat devices for the U.S. region.
Responsibilities:• Process and accurately input patient information into internal systems, including Salesforce.
• Initialize devices for patients using internal tools.
• Manage and update documentation for each device to ensure compliance and accuracy.
• Generate precise shipping labels for device deliveries.
• Upload patient reports into the system efficiently.
• Monitor and track deliveries to and from patients to ensure timely operations.
• Assist with scheduling and tracking patient appointments and device availability, as needed.
• Identify potential delivery delays, communicate with relevant stakeholders, and resolve issues to meet customer expectations.
• Maintain consistent attendance and adhere to all safety protocols and procedures.• Proven customer service skills with the ability to maintain professionalism in all interactions.
• Strong written and verbal communication abilities.
• Self-motivated and organized, capable of managing multiple tasks and prioritizing workloads independently.
• Detail-oriented with experience in handling a high volume of accounts.
• Proficiency in data entry and familiarity with Microsoft Office Suite and Salesforce.
• Ability to adapt to assigned tasks and support team operations effectively.
• College degree preferred but not required.
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