Room Attendant

Job Description

Job Description

Job Summary :

• Clean guest rooms as assigned ensuring hotel standards are met at all times. Responsible for reporting any maintenance deficiencies and handing of guest requests. Ensure confidentiality and security of all guest rooms

Responsibility/Duties :

• Follow all training procedures set forth by OSHA requirements
• Clean assigned rooms by priority
• Transport cart with cleaning supplies, amenities, and linen to assigned guest room, securing in the assigned spot
• Empty trash containers
• Remove all dirty linen and replace with clean part to designated layout
• Remove soil, dirty, soap build-up, and hair from bathroom area
• Make up bed with clean linen to hotel standards
• Replace laundry bags, clean closets and doors, removing dust and debris. Ensure correct amount of hangers and extra blanket and pillow and other amenities
• Dust and polish all furniture, pictures, frames, mirrors, light bulbs, lamps, switches, TV, and remote
• Re-align all furniture to floor plan
• Open all drawers, dust, in check out rooms
• Check under bed, chairs, sofa for debris and remove if present
• Inspect condition of all furniture, report any damage
• Remove dust, spots, smears from all doors, drapes, windows, ledges, frames, baseboards, A/C unit, corners, and telephones
• Inspect condition of all in-room collateral, replace as needed according to hotel standards
• Vacuum throughout entire room, spray with deodorizer
• Update status of rooms cleaned on assignment sheet
• Return and restock cart at end of shift
• Ensure security of any guest keys, turn over any lost and found items to supervisor
• Clean and replenish coffee maker set
• Handle all guest complaints
• Report and damages or maintenance problems to supervisor
• Knowledgeable of hotel fire and emergency procedures
• Other essential room cleaning duties as operations change in the future

Work Product :

• Daily Checklist
• Guest rooms being clean

Performance Measurement :

• Attendance
• Supervisor / manager inspections
• Guest satisfaction surveys
• Incentives
• Uniform and name tag

Qualifications :

• Good attitude
• Attention to detail
• Ability to multi-task
• Ability to work well with others
• Ability to grasp, bend, and stoop, ability to work in a standing position for long periods of time, up to 5 hours
• Ability to push or pull heavy loads weighing up to 50 lbs.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, and work with minimum supervision
• Knowledge of proper chemical handling
• Ability to work flexible schedules, including holidays and weekends