Technical Support Engineer I

Job Description

Job Description

Join IPA as a Technical Support Engineer I and be a pivotal player in ensuring the seamless operation of our innovative technology solutions. In this dynamic role, you will be at the forefront of customer interactions, providing top-tier technical support to our clients and helping them navigate complex issues with ease. You'll get the opportunity to work directly with both clients and internal teams, troubleshooting and resolving technical difficulties while ensuring customer satisfaction remains our top priority. This position is perfect for those who are passionate about technology and eager to help others. You'll be involved in diagnosing technical issues, engaging with users to understand their needs, and providing thorough solutions in a timely manner. As you grow in your role, you will also contribute to maintaining our documentation and training materials, enhancing the overall efficiency of our support processes. At IPA, we believe in fostering talent and providing opportunities for professional development. We're looking for individuals who are not only technically skilled but also driven by a desire to provide exceptional support and improve the user experience. If you're ready to take your career to the next level in a supportive and growth-oriented environment, we encourage you to apply.

• Provide technical support to customers via phone, email, and chat.
• Diagnose and resolve hardware and software issues reported by clients.
• Document customer interactions and solutions within the CRM system.
• Escalate unresolved issues to higher-level support as necessary.
• Collaborate with engineering and product teams to identify and resolve recurrent issues.
• Participate in training sessions to continuously improve technical knowledge.
• Contribute to the creation and maintenance of support documentation and FAQs.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in a technical support or helpdesk environment is preferred.
• Strong understanding of computer networking, operating systems, and software applications.
• Excellent verbal and written communication skills with a customer-centric approach.
• Ability to troubleshoot and resolve technical issues effectively and efficiently.
• Familiarity with ticketing systems and remote support tools is a plus.
• Strong problem-solving skills and the ability to work both independently and within a team.

Benefits

Why Join IPA?

At IPA, you're not just joining a company, you're joining a team that's redefining automation in healthcare and hospitality. We invest in our people with meaningful work, a collaborative environment, and benefits that support both your personal and professional success.

When you join IPA, you’ll enjoy:

• Generous paid time off and company holidays
• Comprehensive healthcare coverage: medical, dental, vision, and Telemedicine
• Health Savings Account (HSA) with company contributions , plus optional FSA plans
• Company-paid life and disability insurance
• 401(k) with company match to support your retirement goals
• Employee Stock Purchase Plan (ESPP) own a piece of what you’re building
• Tuition reimbursement to support continued learning and development
• Paid parental leave for when your family grows