Site Reliability Engineer I

Description

Summary of This Role

Responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. Creates a bridge between development and operations by applying a software engineering mindset to system administration topics. Splits time between operations/on-call duties and developing systems and software that help increase site reliability and performance.

What Part Will You Play?

• Chaos engineering - thinks laterally about how systems might fail in theory, designs tests to demonstrate how they behave in practice, and then formulate and implement remediation plans, as appropriate.

• Use practices from DevOps and GitOps to improve automation and processes to make self service possible.

• Pushing our systems to their limits, and then coming up with designs for how to get them to the next performance tier.

• Safeguarding reliability. Ensuring that our services are highly available, resilient against disasters, self-monitoring, and self-healing.

• Running “game days” to test assumptions about reliability and learn what will break before it matters to customers.

• Building systems to proactively monitor the health, performance and security of our production and non-production virtualized infrastructure.

• Improving our monitoring and alerting systems to make sure engineers get paged when it matters (and don't get paged when it doesn't).

• Troubleshooting systems and network issues, alongside our Technical Operations Team.

What Are We Looking For in This Role?

Minimum Qualifications

• BS in Computer Science, Information Technology, Business / Management Information Systems or related field
• No experience required. Typically has a basic knowledge with programming in one or more programming languages and Unix/Linux systems internals and administration (e.g. filesystems, inodes, system calls) or networking (e.g. TCP/IP, routing, network topologies and hardware, SDN).

Preferred Qualifications

• Basic knowledge of Kuberentes and Docker.
• Good understanding of Linux operating system. Must be comfortable using the command line and writing bash scripts.
• Must be able to write programs using Python or Go.
• Typically has 1-2 years of experience in IT.

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Learns to use professional concepts. Applies company policies and procedures to resolve routine issues.

• Job Complexity - Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Builds stable working relationships internally.

• Supervision - Normally receives detailed instructions on all work.