Box Office Manager

Job Description

Job Description

This is professional ticketing work in a live entertainment touring and performance based operation responsible for high volume ticket sales; oversee daily box office operations and manage ticket sales platforms including online, by phone, on-site and group sales; recruit, train, schedule, and supervise box office ticket sellers; develop staff schedules aligned with performance schedules and peak sales periods; reconcile daily cash, credit card, and digital sales transactions; prepare and submit daily and weekly settlement reports; generate ticket sales reports and performance summaries; oversee box office setup and breakdown in each market; resolve escalated customer service issues; oversee refund, exchange, and complaint processes; ensure accessibility and ADA compliance in ticketing; work closely with marketing to implement campaigns and promo codes; communicate real-time ticketing updates to senior leadership and perform additional duties as needed or at the request of the Director of Ticketing and/or Executive Team.

CREDENTIALS AND EXPERIENCE

• 3-5 years experience in live entertainment ticketing either in circus, theater, arena, touring production (or similar production).
• Proficiency in ticketing systems including Archtics, Ticketmaster, Spektrix (or equivalent).
• Must have prior supervisory or management experience (required) OR an equivalent combination of education, training and experience.

Company Description

UniverSoul Circus - founded in 1994 is a combination of interactive circus arts, theater, and music. It's unique, bold, and fun for any age will challenge your imagination like nothing else. It embraces and celebrates the unique aspects of global urban pop-culture by bringing them center stage with a cast of international performers reflecting the cultural diversity of the world in which we live.

JOIN OUR TEAM ~ If you are highly motivated, enjoy working in a fast-paced working environment with diverse individuals from around the world.

Company Description

UniverSoul Circus - founded in 1994 is a combination of interactive circus arts, theater, and music. It's unique, bold, and fun for any age will challenge your imagination like nothing else. It embraces and celebrates the unique aspects of global urban pop-culture by bringing them center stage with a cast of international performers reflecting the cultural diversity of the world in which we live.\r\n\r\nJOIN OUR TEAM ~ If you are highly motivated, enjoy working in a fast-paced working environment with diverse individuals from around the world.