Front Desk Coordinator - International Student & Scholar Services (ISSS)

**Discover Your Career at Emory University** Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community. **Description** The International Student and Scholar Services (ISSS) serves the University's international student and scholars, as well as their hosting departments. As the Front Desk Coordinator, you will work with the ISSS team to perform daily front desk related duties including serving clients in person, via phone, email etc., as well as other relevant duties including serving as Designated School Official (DSO) and Alternate Responsible Officer (ARO), processing client requests submitted through the ISSS international case management system, triaging virtual/in-person walk-ins, coordinating/assisting with meetings, events, or programs and supervising part-time student workers. Preference will be given to applications received by November 21st. KEY RESPONSIBILITIES: + Receives notification of customer service complaints and initiates a resolution process. + Determines the severity of each request and prioritizes follow-up contact. + Communicates directly with customers to understand and resolve issues in an efficient and timely manner. + May visit the work site to investigate issues. + Enters data into a database management system. + Monitors cases to ensure a timely resolution. + Maintains files and records. + Establishes and prepares reports. + May provide direction to staff. + Performs related responsibilities as required. MINIMUM QUALIFICATIONS: + A high school diploma or equivalent. + Three years of customer service experience. NOTE: Position tasks are required to be performed in-person at an Emory University location; working remote is not an option. Emory reserves the right to change this status with notice to employee. **Additional Details** Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory University does not discriminate in admissions, educational programs, or employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Students, faculty, and staff are assured of participation in university programs and in the use of facilities without such discrimination. Emory University complies with Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity, and affirmative action (for protected veterans and individuals with disabilities). Inquiries regarding this policy should be directed to the Emory University Department of Equity and Civil Rights Compliance, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: 404-727-9867 (V) | 404-712-2049 (TDD). Emory University is committed to ensuring equal access and providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to seek a reasonable accommodation, please contact the Department of Accessibility Services at [email protected] or call 404-727-9877 (Voice) | 404-712-2049 (TDD). We kindly ask that requests be made at least seven business days in advance to allow adequate time for coordination. **Connect With Us!** Connect with us for general consideration! **Job Number** _156877_ **Job Type** _Regular Full-Time_ **Division** _EVP Provost Academic Affairs_ **Department** _Intl Student & Scholar Srvcs_ **Job Category** _Customer Service_ **Campus Location (For Posting) : Location** _US-GA-Atlanta_ **_Location : Name_** _North Decatur Bldg_ **Remote Work Classification** _No Remote_ **Health and Safety Information** _Not Applicable_