Solutions Analyst

About Rev.io

Rev.io provides configurable software for billing, customer management, business management, payments, analytics, provisioning, and professional service automation to service providers in telecommunications, Wireless & IoT, managed IT services, A/V, security integration, and other related industries. Our modern, cloud-based software delivers the industry’s most complete quote-to-cash experience, enabling our clients to grow their revenue efficiently.

Rev.io is an Atlanta-based company with offices in Atlanta and West Virginia. We have more than 21 years in business serving our clients. While we are very experienced in what we do, we are still growing rapidly, and we are looking for exceptional people who are excited to join us on a career-defining journey.

In all of our daily work, each of us is guided by our mission, vision and “ACT TOP” values.

Our Mission: To help clients grow revenue efficiently.

Our Vision: To be the best PSA, billing, & back-office software company in the world by providing innovative solutions and extraordinary service to our clients and end users.

Our ACT TOP Values:

• Achieving Extraordinary Results: Doing more than expected and pursuing a higher standard of work without compromising your job responsibilities.
• Caring For Employees, Clients and Community: Demonstrating empathy and concern by helping those who are most in need.
• Take Responsibility and Act Like An Owner: Being accountable and doing the right thing even when no one is watching.
• Transparent Leadership: Communicating openly, regardless of title or situation.
• Opportunity To Make a Positive Difference: Recognizing situations and taking action to produce a better outcome.
• Passion For Innovation: Enthusiastically finding new solutions to improve efficiency.

In a recent national survey, 97% of our employees agreed that Rev.io is a Great Place to Work. Compared to 57% agreement at comparable US-based companies, Rev.io stands out as a place where team, values and culture combine to create an amazing work environment!

About The Role : As a Solutions Analyst you will apply your business knowledge, PSA and MSP industry expertise and expert product knowledge to create innovative solutions for our clients. The ideal candidate is highly consultative and possesses client-facing superpowers!

The Solution Analyst plays an integral role within the client onboarding team. This role partners with the Project Manager and Data Engineer on project teams to support the implementation of Rev.io software for our clients.

Key Responsibilities

• Advise clients on how configuration of the Rev.io platform will help them achieve their goals. Specifically for the Rev.io - PSA product
• Identify requirements using interviews, questionnaires, data analysis, review of existing systems, reports, and site visits
• Identify, document, and communicate requirements that will drive change orders
• Effectively communicate with clients to complete configuration deliverables &nbsp
• Collect and validate configuration data with the Data Migration Engineer · Hands-on configuration of the Rev.io platform to meet client objectives
• Support client and project team during testing and go-live phases
• Use your technical skills to troubleshoot and inspect data to complete a root cause analysis on issues

Candidate Professional & Personal Attributes

• Communication Skills: Must have excellent verbal communication skills. Ability to listen and formulate coherent arguments. Should have excellent written communication skills and the ability to create technical documentation and presentations
• Technical Ability: Must be able to understand and learn to configure software.
• Organization: Must be highly organized and have the ability to manage multiple projects and commitments
• Self-Directed: Must be able to take high-level requests and translate them into actionable work tasks with a stellar work ethic and sense of urgency
• Business Acumen: Ability to identify business opportunities
• Creativity: Should have the ability to present creative solutions to situations
• Results-focused: Should be focused on the desired end result and do what is necessary to deliver
• Teamwork: Must be a good team player and proven relationship builder that puts team before self
• Problem Solving: Must demonstrate ability to logically step through a problem and complete root cause analysis on complex issues
• Flexibility: Should thrive on change because every client is unique

Required Qualifications

• Bachelor’s degree in Business. Information Technology, Computer Science, Computer Information Science, or a related field
• 1+ years in Client Success, Implementation, Analyst, or related role for a SaaS platform
• 4+ years of professional, working experience
• SQL knowledge and experience are a plus
• PSA or MSP industry experience is a plus
• Ability to come into the office and work with the team
• Strong analytical capabilities and technical proficiencies

Benefits and Perks:

• Generous HSA employer contribution
• 401k with generous company match and immediate vesting
• Unlimited PTO
• Paid Parental Leave
• Company paid for life and disability insurance
• Monthly tech reimbursement
• Monthly fitness reimbursement
• Education and development stipend
• Time off to volunteer at the organization of your choice, as well as company-level volunteer opportunities
• Clear and documented career path for your position
• True open-door policy with opportunities to give feedback to leadership on a continual basis through 1:1 sessions multiple times per year

At Rev.io no employee or applicant will be treated less favorably on the grounds of their sex, marital status, race, color, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief. By clicking submit below, you consent to allow Rev.io to store and process the personal information submitted above.

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