Solutions Engineer
- Own and define end-to-end solutions for transacting ARI, booking, and content data across IHG products, intermediaries, and external vendors-including system diagrams, deployment plans, data mappings, ETL/ELT, Interface Control Documents (ICDs), and documented end-to-end workflow definitions.
- Map and analyze how data flows across systems: document API (automated) and manual (non-API) touchpoints, data payloads, transformation logic, and error-handling strategies to enable reliable integrations.
- Translate business objectives into strategic connectivity and system-design decisions; evaluate technical and economic feasibility and recommend configuration vs. customization trade-offs.
- Design, validate, and maintain lightweight sandbox configurations and use tools (e.g., Postman) to simulate partner API calls, troubleshoot failures, and validate payloads and assumptions without writing production code.
- Identify and proactively mitigate potential failure points in the end-to-end workflow; design or recommend visibility tools, logging, and monitoring to surface failures and reduce MTTR.
- Develop, document, and refine operational processes (runbooks, escalation paths, manual workarounds, and API-driven processes) that support the technical solution and ensure operational efficiency and recoverability.
- Lead solution design across multiple external vendors and intermediaries; ensure vendor deliverables conform to agreed designs, schedules, and acceptance criteria through integration validation and formal sign-off.
- Define and enforce non-functional requirements-SLAs, security/compliance, scalability, performance, and disaster-recovery/operational recoverability-across internal and partner systems.
- Act as the technical liaison between product managers, vendor support, and internal engineering teams; provide guidance, clarify technical requirements, and accelerate issue resolution.
- Produce and maintain connectivity roadmaps and evaluate emerging technologies and vendor solutions for commercial applicability; drive industry standardization and interoperability where appropriate.
- Analyze business systems and end-to-end processes to identify functional gaps, risks, and mitigation controls; capture lessons learned and feed recurring needs back into product and platform roadmaps.
- Demonstrate deep industry knowledge, and trusted-advisor capabilities when engaging partners and internal stakeholders to influence technical strategy, partner negotiation, and program direction.
- Bachelor's or Master's Degree in a relevant field of work or an equivalent combination of education and work-related experience.
- A minimum of 10+ years of progressive work-related experience with demonstrated proficiency in multiple disciplines, technologies, or processes related to the position.
- Strong initiative to drive deliverables and projects with a strong attention to detail
- Strong competency in creation and maintenance of travel industry distribution solutions
- Strong proficiency in Business Process Analysis, Technical, and Standards Writing using MS Office Word, PowerPoint, Visio, and Excel (or similar tools)
- Experience in successfully facilitating and running large stakeholder meetings
- Systems thinking with the ability to visualize complex, multi-party systems.
- Technical mastery and competency in travel industry connectivity models, with broad knowledge of the capabilities and constraints of technologies supported. Ideal working areas of knowledge include: Push vs Pull, real time vs scheduled, cache vs direct connect
- Competency in hotel distribution research and development of maturity roadmaps including ability to evaluate products within a product family to determine best fit for a specific use case
- API proficiency with a strong understanding of REST/SOAP APIs, JSON, and XML.
- Prior experience with building, maintaining, or transitioning enterprise models which relied equally on 3rd party and internal solutions
- Working knowledge of hotel industry data standards (e.g., OTA, HTNG, IATA)
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