Quality Care TOC Coordinator

Quality Care TOC Coordinator Center for Primary Care Who we are: For over 30 years the Center for Primary Care (CPC) has cared for families in the CSRA by providing patients with the most convenient, accessible, and personal healthcare available. Our mission is to improve the health and wellbeing of the families we serve by providing compassionate and high-quality care in a joyful setting. The physicians, healthcare professionals, and support team at our 9 practices, plus laboratory, imaging, and corporate locations work to transform our mission into action. What our employees say: At Center for Primary Care, we understand that the work environment is as important as the hard work you do. Center for Primary Care is Great Place to Work Certified which means our employees share feedback on their work culture experiences and we listen and strive to create positive employee experiences centered on joy, trust, and belonging. Learn more about CPCs culture and Great Place to Work Certification by clicking on the link below: Working at Center for Primary Care | Great Place To Work(r) Benefits for you and your family: Coverage that cares for body, mind, and spirit. Retirement plan with generous employer match and profit sharing. Mental Health Support Services. PTO and Paid Parental Leave. Scheduled Bonuses. Quality Care TOC Coordinator Reporting to the Manager of Quality Care Coordination, The Quality Care TOC Coordinator is responsible for facilitating transitional/post-acute care for patients by scheduling and assisting in a timely, high quality, and efficient manner. The coordinator will work directly with our patient population and their families, physicians, clinicians and other medical personnel. Key Responsibilities: Essential Functions Supports quality improvement by guiding patients as they transition from an ER, inpatient facility, such as a hospital, rehab, or short-term nursing home to their home, domiciliary or assisted living facility. Reviewing and monitoring ER, admission and discharge reports from hospital and payer portals and reports. Taking incoming calls from area hospitals and scheduling patients for follow-up visits. Conducting patient outreach within two days of discharge to address patient status as well as coordinating a follow-up visit for patient within 14 days of discharge. Ensuring that all documents related to patients discharge have been obtained and scanned into chart prior to visit. Communicates with the physicians when needed, regarding patient concerns or with other matters as they arise. Monitors key internal and external clinical quality metrics reports, and other performance reports. Collaborates with practices to identify opportunities for improvement and develops supportive plans to target opportunities using quality improvement methods and tools. Communicates with manager regarding physician inquiries, requests, and/or concerns. Assists in providing education for staff and providers on TCM initiatives to maintain or improve performance. Provides support for the practice to meet organizational TCM goals through optimizing provider and patient engagement. Attend planned meetings scheduled by the Manager of Quality Care Coordination. All essential functions must be performed. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions. The above information is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be an exhaustive list of responsibilities, duties and skills required of personnel so classified. Examples listed do not preclude the performance of other duties similar in nature or in level of complexity. Qualifications for Success: Education, License/Certification, and Experience Requirements Education: High School Diploma or GED required. Licensure, Certification, or Registration Required: Certified Medical Assistant (CMA) or equivalent or Licensed Practical Nurse (LPN) licensure required. Experience: Minimum 2 years of recent clinical experience. Knowledge of general health care practices, office workflows, and medical terminology. Ability to identify emergent medical situations. Ability to effectively function in a fast-paced, time-sensitive work environment. Strong working medical knowledge of the clinical needs and disease processes for the chronically ill population. Excellent telephone, oral and written communication skills. Ability to work autonomously and be directly accountable for assignments. Strong computer skills, including Microsoft office and EMR experience. Capable of managing several tasks simultaneously. Additional Job Details: Work Setting: On-site Job Type: Full-Time Schedule: Monday-Friday Compensation: Market competitive base pay, commensurate with education and experience. Center for Primary Care is an equal opportunity employer and complies with federal, state, and local anti-discrimination laws, regulations, and ordinances. Center for Primary Care is a Drug-Free Workplace employer.