CAREER AND RESOURCE NAVIGATOR

Job Description

Job Description

The Career and Resource Navigator supports Goodwill Southeast Georgia’s mission by empowering individuals to achieve meaningful personal and professional goals. This role blends operations, human services, and career coaching to provide holistic, person-centered support to internal and external clients served through Opportunity Centers and Associate Success Programs.

Navigators drive measurable impact through mission-driven interactions that support employment, retention, career advancement, financial stability, and long-term independence. This position works closely with associates, clients, leadership, employers, and community partners to remove barriers and promote sustainable success.

Perks & Benefits:

Your journey with us ensures your work brings purpose as it directly impacts our mission services and the communities we serve. We welcome you as you are. To that end, we believe Goodwill’s strength lies in the diversity of those we employ, educate, and serve.

• Competitive weekly pay
• Comprehensive benefits including health, dental, and retirement plans
• Generous paid time off (PTO) and holidays
• Associate shopping discount
• Celebratory activities
• Career advancement opportunities
• Free training and development programs

Your Typical Day:

• Provide holistic career coaching and case management services to associates and external clients, including intake, assessment, career exploration, vocational guidance, and placement support.
• Assist individuals in accessing Mission Services programs and resources to remove personal and professional barriers to employment and retention.
• Facilitate job readiness and employability skills training in one-on-one and group settings.
• Develop Individualized Development & Employment Plans (IDEPs) for external clients and Individual Sustainability Plans (ISPs) for internal associates.
• Meet regularly with assigned individuals to monitor progress, provide accountability, and support goal achievement.
• Conduct follow-up in person, by phone, and by email to track outcomes and retention.
• Build and maintain relationships with employers to support job placement, retention, and advancement opportunities.
• Partner with store leadership to support associate engagement, retention, and success through frequent and intentional interactions, including side-by-side engagement and on-floor visibility.
• Collaborate with the Business/Community Engagement Specialist to plan, organize, and attend career fairs, education events, and workforce-related activities.
• Develop and maintain strong relationships with community agencies and maintain an up-to-date community resource guide.
• Identify skill or knowledge gaps and communicate training needs to leadership and the Training & Development team.
• Ensure all client documentation is completed accurately, timely, and in compliance with state and federal requirements.
• Generate weekly and monthly reports outlining services provided and progress toward key performance indicators.
• Make appropriate referrals to Human Resources, EAP, and community resource providers as needed.
• Accomplish organizational goals by completing related duties as assigned.

What You’ll Need:

• Associate degree or equivalent combination of education and experience.
• Minimum of two (2) years of experience in case management, career counseling, or employment services preferred.
• Relevant Goodwill experience may substitute for workforce development experience.
• Strong organizational and time management skills with the ability to manage multiple priorities and caseloads.
• Excellent written and verbal communication skills with associates, leadership, and external partners.
• Ability to work independently with limited supervision.
• Strong relationship-building skills and a customer-focused, solutions-oriented mindset.
• Proficiency in Microsoft Office Suite and comfort using technology and case management systems.
• High attention to detail and commitment to confidentiality and compliance.
• Ability to work flexible schedules, including nights and weekends as required.
• Valid driver’s license, reliable transportation, and proof of insurance.
• Willingness to travel throughout Goodwill Southeast Georgia’s territory.

Working Conditions & Physical Requirements:

• General office environment with regular travel to stores, partner sites, and events.
• Work may include standing, walking, and meeting with associates during work shifts.
• Ability to lift up to 20 pounds regularly.
• Ability to work in varying environmental conditions (heat, cold, dust, pollen).
• Overtime and weekend work may be required.

Join us in our commitment to sustainability and making a positive contribution to our community. Our values guide everything that we do.

Learn more about Goodwill Here:

About Us:

Goodwill is an EEO employer and is committed to serving members of the military, Veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Our goal is to help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country. Goodwill provides access and opportunities to those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request an accommodation if you are unable or limited in your ability to use or access our online application system as a result of your disability. Applicants with disabilities may contact Goodwill’s Human Resources Department at 912.354.6611 for assistance in accessing the on-line application system. Please be sure to include your name, preferred method of contact, and details on your requested accommodation. Goodwill will make every effort to respond to your request promptly.