Senior Channel Solutions Consultant

Job Description

Job Description

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world's leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.

What You'll Be Doing

As part of the Solutions Consulting team, you will support Channel Account Managers by engaging, educating, and enabling Channel Partners and Technology Services Distributors (TSDs) to successfully position and deliver PolyAI solutions.

Partner & Customer Engagement

• Lead discovery sessions, technical reviews, and workshops to understand customer environments, technical requirements, and business objectives

• Educate and collaborate with Channel Partners and TSDs on PolyAI's capabilities, value proposition, and ideal customer profile

• Identify expansion opportunities and new prospects within existing partner install bases

• Guide partners through requirements gathering and evaluation processes for Conversational AI solutions

Enablement & Thought Leadership

• Deliver training sessions, Lunch & Learns, and structured partner enablement programs

• Represent PolyAI at conferences and industry events

• Contribute to blogs, podcasts, and other thought leadership initiatives

Solution Development & Collaboration

• Craft and present compelling business and technical narratives to prospects and customers

• Partner closely with Product Management, Engineering, and Research to bring field insights back into product development and innovation

• Contribute to technical responses for RFPs, RFIs, proposals, and security questionnaires

Travel

• Travel to partner sites and conferences as needed (up to 60%)

What You'll Bring

• Proven experience working within a channel ecosystem, with a strong understanding of channel motion and partner engagement models

• Ability to evangelize, train, and promote technical solutions across partner and customer audiences

• 5+ years of experience in a customer-facing Solutions Consulting, Sales Engineering, or Solutions Architect role

Technical & Industry Expertise

• Experience with contact center platforms such as Genesys, NICE, Five9, Cisco, Avaya, Amazon Connect, or similar

• Strong understanding of CX best practices, industry trends, and enterprise customer expectations

• Knowledge of integration methodologies and technologies (e.g., REST APIs, SOAP)

• Solid understanding of telephony and networking fundamentals, including PSTN, SIP, and RTP

• High-level familiarity with privacy, compliance, and security standards such as SOC 2, ISO 27001, GDPR/CPPA, and HIPAA

Commercial & Communication Skills

• Experience developing proposals and building ROI models

• Ability to confidently lead conversations around Customer Experience with both business and technical stakeholders

We provide a competitive salary range for this role - which is $155,000 – $185,000 base salary plus commission - depending on level and experience. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role.

In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company's long-term success.

Benefits

💰 Participation in the company's employee share options plan

🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision

👪 Life Insurance

◻️ STD and LTD

💰 The opportunity to contribute to the company's 401k plan

🏝 Flexible PTO policy + 11 designated company holidays

📚 Annual learning and development allowance

🏡 We're all about making WFH work for you - that's why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!

🧡 Enhanced parental leave

👨️‍👩️‍👧 Company-funded fertility and family-forming programmes

🌸 Menopause care programme with Maven

At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.

Our core values are:

Only the best
We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.

Ownership
We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.

Relentlessly improve
We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.

Bias for action
Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.

Disagree and commit
We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.

Build for people
We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation.

PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.

Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.