Specialist, Operations Support
- Coordinate departmental and crossfunctional operational initiatives by tracking progress, managing timelines, and monitoring costs.
- Review, validate, code, and route invoices to Accounts Payable; ensure accuracy, appropriate documentation, and adherence to financial controls.
- Analyze operational data to identify trends, risks, and improvement opportunities; develop insights and recommendations for leadership and stakeholders.
- Project management support for crossfunctional operational initiatives, ensuring alignment to timelines, deliverables, and business priorities.
- Compile, synthesize, and present information for senior leadership and governance/committee forums to support decision making.
- Maintain knowledge of brand standards, operational requirements, and responsibilities through internal training and reference materials.
- Maintain internal databases, trackers, and reporting tools supporting recurring and ad hoc reporting for leaders across the Americas.
- Run system queries and produce, format, and distribute operational and management reports using spreadsheets, databases, and reporting tools.
- Own assigned special projects, including establishing timelines, coordinating action steps, communicating status, and driving timely execution
- Provide operational and administrative support to field based teams, including follow up and coordination of technology/hardware/software needs.
- Coordinate equipment and supply programs to ensure field teams have needed tools and resources.
- Prepare operational reports and presentations by gathering, analyzing, and summarizing information from multiple sources.
- Support senior leaders with operational planning, scheduling, communications, vendor coordination, correspondence, and travel related cost management.
- Perform other duties as assigned to support business operations.
- Bachelor's degree required or an equivalent combination of education and relevant work experience.
- Associate degree or technical institute degree/certificate with additional relevant experience may be considered.
- 1-3 years of relevant work experience in hospitality, franchise services, operations, customer support, or a related business environment.
- Experience supporting projects, programs, or operational initiatives through coordination, tracking, documentation, or analysis strongly preferred.
- Exposure to hotel operations, franchise support, or multistakeholder environments (e.g., owners, general managers, clients) preferred.
- Strong verbal and written communication skills, with the ability to convey information clearly and professionally to varied audiences.
- Demonstrated organizational and time management skills, with attention to detail and the ability to manage multiple tasks and priorities.
- Ability to build and maintain effective working relationships with internal partners, clients, hotel owners, and general managers.
- Customer focused approach, including the ability to provide accurate information, explain processes, offer guidance, and anticipate questions or issues.
- Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook; familiarity with Access, web based tools, and online systems is a plus.
- Basic analytical and problem solving skills, with the ability to review information, identify trends, and support operational decision making.
- Demonstrated ability to learn new systems, processes, and business concepts in a fastpaced environment.
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