Sales Account Manager

Job Description

Job Description

Applied Information is a leading developer of connected, intelligent transportation system (ITS) solutions designed to improve safety, reliability and mobility. Applied Information’s Glance Smart City Supervisory System™ platform allows cities to manage all their traffic and ITS assets on one web-based application. This includes 5 key areas: Traffic Intersections, School Beacons, Preemption, Transit Signal Priority, and Connected Vehicle. AI’s Glance TravelSafely™ smartphone app connects drivers, cyclists and pedestrians for a safer commute. Our company goal is to save lives, improve traffic, drive commerce, and help the environment.

We are currently hiring for a Sales Account Manager to join our Alpharetta, GA office. This position plays a crucial role in managing and supporting our regional distribution partners and customers. The Sales Account Manager will be responsible for identifying customer needs, building strong relationships, and ensuring smooth communication between internal teams and external partners. Success in this role requires product knowledge, problem-solving skills, clear communication, follow-up, and strong situational awareness.

Key Responsibilities:

Sales and Opportunities Pipeline Management with Distributor Partners

• Lead and manage bi-weekly/monthly calls with distributor partners to track progress and address needs. This requires notetaking and updating salesforce to manage the pipeline accurately.
• Maintain and update the sales pipeline in Salesforce, ensuring accuracy and timeliness.
• Oversee forecasting and provide regular updates on production pipelines.
• Create detailed and accurate quotations for distributors.
• Identify and assess risks within the sales pipeline, take proactive measures and communicate appropriately to upper management.

Sales Order Process and Fulfillment

• Forecast orders and align delivery expectations with distributor partners.
• Ensure the accuracy of all received orders, coordinating with the appropriate teams to fulfill them on time.
• Respond to our Orders team on agencies, configurations and any needed information.

Distributor and Customer Communication

• Report and escalate any technical issues or Return Merchandise Authorization (RMA) needs.
• Schedule key meetings, presentations, and discussions with customers and distributors.
• Coordinate training sessions and onboarding processes for new distributor representatives.
• Manage all project-related documentation, including licensing, NDAs, and sole-source agreements, ensuring compliance and accuracy.

Data Plan Management

• Communicate upcoming data plan renewals to distributor representatives in a timely manner.
• Consolidate quotes and manage device details effectively.
• Collaborate closely with the administration team to streamline processes.

Required Skills:

• Strong situational awareness, leadership abilities, and a sense of urgency.
• Excellent communication and interpersonal skills.
• Proactive in seeking growth opportunities and enhancing processes.
• Ability to assess needs and allocate resources appropriately.
• Resilient and solution-oriented, with a focus on overcoming challenges.
• Proven track record in managing projects from start to finish, ensuring all tasks are completed to satisfaction.
• Solid project management skills, with the ability to juggle multiple responsibilities while maintaining attention to detail.
• Being able to communicate effectively and push items to completion.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Alpharetta, GA 30009 (Required)

Ability to Relocate:

• Alpharetta, GA 30009: Relocate before starting work (Required)