Facility Communication Specialist (Dispatcher)

Job Description

Job Description

Express seeks a dedicated person to fill a Facilities Communications Specialist (Dispatcher) position to play a crucial role in ensuring the smooth operation of our client’s facilities. This position offers a unique opportunity to work in a fast-paced environment where your communication and organizational skills will be highly valued. If you are passionate about providing exceptional customer service and thrive in a collaborative setting, we want to hear from you!

Compensation: $15.00 - $16.00 per hour

Schedule

• 2nd Shift - Friday - Monday – Vary from 2:00 PM – 10:30PM and 3:00PM – 11:30PM
• 3rd Shift - Friday – Monday – Vary from 10:00PM – 6:30AM and 11:00PM – 7:30AM

Responsibilities

• Receive and log call-ins by telephone or computer
• Create work orders in the Maximo system
• Assign rooms to custodians for cleaning in the Capacity Management System
• Communicate via radio and telephone with maintenance, environmental, and security personnel
• Maintain an accurate log of all daily events and requests
• Provide exceptional customer service to manage customer queries and complaints
• Ensure customer satisfaction by maintaining a positive, empathetic, and professional attitude at all times
• Maintain a high volume of inbound calls
• Receive work orders by telephone and/or computer
• Ensure that work orders meet criteria and determine appropriate responses
• Assign work orders to the correct zone mechanics
• Prioritize and dispatch work order requests
• Follow up with customers using work order numbers to ensure job completion
• Maintain ongoing two-way radio and telephone communication with all facilities, security, and safety personnel
• Monitor the fire alarm and infant alarm systems for all buildings at the client site
• Monitor the pneumatic tubing system for the client site
• Undergo fire watch training to complete fire watch patrols for client construction sites and notify the safety department of any deficiencies
• Monitor the Bed Management system
• Field calls for different departments on an as-needed basis
• Complete monthly elevator phone inspections
• Report elevator issues and/or entrapments to client contractors and facilities
• Carry out specific tasks and duties of a similar nature and scope as required for the assigned site

Requirements

• Must pass a background and drug screen.
• High School diploma or equivalent
• 2+ years of customer service experience
• Healthcare experience preferred
• Security experience preferred
• Excellent customer service skills
• Knowledge of basic computer skills
• Must be able to lift 20+ lbs.
• Must be able to walk up and down stairs
• Ability to work well with others under deadline situations and respond to changes in priorities
• Good written and verbal communication skills
• Good active listening skills
• Professional phone voice
• Strong organizational skills
• Strong attention to detail
• Must be able to work independently once training is complete
• Must be well-groomed and professional in appearance

Please Note: If you do not qualify, but know someone who might, please inform them of this great opportunity.

(DJ)

In 2023, Express placed more than 552,000 qualified people at more than 82,000 client companies. The vision of Express Employment Professionals is to help as many people as possible find goods jobs by helping as many clients as possible find good people. We accomplish this vision through a network of 860 franchise locations throughout the United States, Canada, and South Africa. Each office is locally owned and operated and backed by the more than 40 years of expertise and support of an international headquarters. Simply put, Express is large enough to meet your employment needs, yet small enough to really care.

Company Description

In 2023, Express placed more than 552,000 qualified people at more than 82,000 client companies. The vision of Express Employment Professionals is to help as many people as possible find goods jobs by helping as many clients as possible find good people. We accomplish this vision through a network of 860 franchise locations throughout the United States, Canada, and South Africa. Each office is locally owned and operated and backed by the more than 40 years of expertise and support of an international headquarters. Simply put, Express is large enough to meet your employment needs, yet small enough to really care.