Senior Services Technician

Requisition Number: 101924

Sr Services Technician

Location: This role is fully onsite in our Fort Worth, TX office.

Insight at a Glance

• 14,000+ engaged teammates globally
• #20 on Fortune’s World's Best Workplaces™ list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

As a Sr Services Technician , you will be processing the Proof-of-Concepts, including all the setup required around imaging, asset tagging, etching, kitting, documentation of lab instructions and troubleshooting with a focus on the highest level of client satisfaction. We will count on you to have excellent communication skills, a working knowledge of the labs and warehouse processes. Along the way, you will get to:

• Partner with the sales and lab Pre-Sales teams to onboard new clients which may include kickoff calls, weekly cadence calls and emails.
• Setup of client provided images for deployment from within the labs.  Requires general imaging knowledge around Ghost, DISM, MDT and Modern Provisioning methodologies (Microsoft Intune/Autopilot, Apple Business Manager, Samsung KNOX).
• Design and setup of asset tags per client requirements.
• Design and setup of artwork per the client requirements for the etching of client devices.
• Development of ISO technical work instructions that the labs will utilizing during the processing of client orders.
• Performing POC Time Studies to ensure the cost is capture and the appropriate lab pack fees are utilized to cover lab work effort.
• Management of post POC lab pilot orders to ensure a clean hand off from the POC team to the lab team has been formed and volume efficiencies time stamped.
• Testing of the end-to-end lab processes actively driving process efficiencies.
• Training lab personnel on the new build and imaging procedures.
• Technical assistance with the labs, sales, and clients on troubleshooting the different issues that come up during the Proof of Concepts.
• Maintain customer satisfaction by investigating concerns, implementing corrective actions, and communicating with clients, the labs and management.
• Flexibility to work outside normal work hours.
• Other duties as assigned.
• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we’re looking for

• Bachelor's degree (BA/BS) from four-year College or university or 3-4 years related experience and/or training; or equivalent combination of education and experience.  
• A+ certified or equivalent. 
• Experience in mentoring and training other teammates needed.  
• LANs, WANs, Personal Computers, desktop, and server software applications experience required. 
• Ability to automate tasks using basic scripting techniques using applications such as PowerShell or VBScript. 
• Remotely manage devices to determine user experiences and debug issue, utilizing knowledge base and call script skills required. 
• Must be able to work with both ends of basic level testing as well as high level testing and documentation.

What you can expect
We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here .

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Fort Worth || Texas (US-TX) || United States (US) || Distribution Center || None || US - Fort Worth, TX ||