RECEPTIONIST/DATA CLERK

Skywood Recovery Center is a residential treatment facility offering integrated treatment for addiction and mental health conditions. Skywood Recovery provides individual and group therapy, experiential therapy, equine and art therapy, and yoga. Located in Augusta, MI, a convenient drive from Kalamazoo and Lansing, MI, the campus offers a restorative environment with opportunity to enjoy the outdoors.

For more information, please visit:

Skywood is part of one the nation’s largest and most respected hospital management companies, Universal Health Services, Inc. UHS is o ne of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, our annual revenues were $11.4 billion in 2019. In 2020, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; in 2019, ranked #293 on the Fortune 500; and in 2017, listed #275 in Forbes inaugural ranking of America’s Top 500 Public Companies. Headquartered in King of Prussia, PA, UHS has more than 90,000 employees and through its subsidiaries operates 26 acute care hospitals, 328 behavioral health facilities, 42 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 37 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.

For additional information on the Company, visit our web site:

Position Summary

Responsible for coordination of lobby activities including greeting patients and guests, answering phones. Provides administrative support in areas including accounts payable.

Essential Duties and Responsibilities

• Cordially greet patients and guests as they enter the building.
• Professionally provides direction for guests and patients including vendors and program support staff
• Promptly responds to calls in a courteous and helpful manner.
• Responsible for the cleanliness and appearance of the reception area.
• Observes all confidentiality regulations.
• Responsible for incoming and outgoing mail processing and distribution.
• Orders and maintains inventory of office and other business-related supplies.
• Researches all information needed to complete invoicing process.
• Assists with accounts payable processes as needed.
• Sets up all new venders.
• Create and maintain the active purchase order process.
• Maintains receipts for credit card purchases and completes monthly credit card purchase report.
• Performs all other duties as required or assigned.

Knowledge, Skills and Abilities

• Excellent verbal and written communication skills required.
• Must have high level of interpersonal skills. Position continually requires demonstrated poise, professionalism, tact and diplomacy.
• Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
• Proven ability to handle multiple projects under pressure.
• Ability to develop and maintain professional working relationships with all internal/external interface points.
• Excellent organizational skills with the ability to prioritize workload and meet deadlines.
• Understands need for and always maintains appropriate confidentiality when interacting with patients, residents, families, visitors, referral sources and all other contacts.
• Must have strong knowledge of a variety of computer software applications in word processing, spreadsheets, and presentation software (MS Word, Excel, PowerPoint). Proficiency in MS Access is preferred.
• Education and Experience
• High School Degree or GED required, bachelor’s degree preferred.
• Minimum 2 years related experience in behavioral health, business administration, accounting, or patient accounts.

Work Environment and Physical Demands

• Ability to lift up to 30 lbs. and push and pull loads.
• Ability to be physically mobile, climb stairs, traverse the campus on uneven, hilly terrain; however long periods of sitting will be required.
• Constant use of computer requiring manual dexterity.
• Ability to read, write and analyze detailed and complex information.
• Must be able to communicate effectively by telephone.
• A current, valid driver’s license and a clean driving record is required for use of company vehicles.
• Due to the 24/7 operational demands, must be available after normal working hours and on holidays to manage emergencies that may arise.

Job Description Disclaimer: The statements in this job description are intended to describe the essential nature and level of work performed by staff assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities, as other duties and responsibilities may be assigned. If the responsibilities of this job change or need to be adjusted, it is the duty of the employee to report this to their immediate Manager or Human Resources for review.