Salesforce Administrator
- Consolidate input and ideas from internal stakeholders to develop and maintain Kloeckner’s Salesforce implementation.
- Manage user accounts and licenses, roles, security, profiles, and hierarchy.
- Implement changes related to, but not limited to, customization of fields, page layouts, custom tabs, objects, applications, and flows.
- Maintain dashboards and provide ad-hoc reporting for sales managers and users.
- Monitor and activate Salesforce Release Updates, ensuring ongoing organization performance, security, and usability.
- Provide orientation, documentation, and training to business users to ensure end-user success within Salesforce.
- Provide day-to-day end user support and assist users with best practices to improve and increase their knowledge of Salesforce.
- Act as a member of an agile team and work with developers and product managers to deliver value.
- Proactively collaborate with Continuous Improvement Team to identify, design, and implement process improvements to enhance productivity of the organization.
- Other duties as assigned.
- 4+ Years of Professional Experience or Bachelor’s Degree
- Salesforce Administrator Certification is preferred
- Sales Cloud certification is preferred
- Knowledge and understanding of Salesforce platform and CRM concepts
- Familiarity with CRM Analytics and desire to expand that knowledge
- Strong communication and interpersonal skills, both written and verbal
- Ability to work independently and manage time efficiently
- Excellent troubleshooting, analysis, and research skills
- Hands-on experience as a Salesforce administrator with Sales Cloud
- Ability to work with remote and/or geographically dispersed team members
- Enthusiasm towards continued personal and professional development
- Creative problem solving
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