Programme Manager

Summary

FINEOS require an experienced Program Manager, based in North America, with several years experience of running multiple large multimillion dollar projects in tier 1 insurance and financial services organizations. The candidate must have a proven history of client relationship management, Professional Services experience and successful project delivery experience.

This role within the North American region will encompass both project delivery and relationship management responsibilities, working closely with our Clients, Account Managers and the broader Sales organization

Responsibilities (Other duties may be assigned.)

• To ensure that the Professional Services team is delivering on its project delivery and client commitments.
• To build and foster strong, long-term relationships with all FINEOS Clients in the region at the senior/executive/C-level.
• To build, monitor and mentor a world class team of Project Managers and to ensure their skill set is adequate for the demands of our projects and customers.
• To be the recognized point of escalation for all issues surrounding project performance for both the customer and the FINEOS organization, for all projects within the region.
• To ensure adherence to FINEOS processes and protocols within all projects.
• To ensure that each individual project is adhering to both its cost and revenue forecasts.
• To ensure that all risks and exposures for both the broader FINEOS organization and Professional Services are clearly understood, managed and escalated where appropriate, and that risk mitigation strategies are in place in all projects.
• To actively focus on identifying revenue earning potential via existing client engagements.
• FINEOS representative on all project steering committees.
• To ensure that the resource requirements for the region are clearly communicated within the Professional Services Practice in a timely fashion with reference to both existing projects and sales pipeline projects.
• To take an active management and/or participation in the hiring process n the region where required.
• As a senior manager within the Professional Services organization, to actively support the team’s business agenda and that of the wider corporate FINEOS agenda.
• Active participation in the selling process when required and familiarity with and approval of all services quotes issued for sales prospects in the region.
• To handle the business level and operational interaction between FINEOS and other partner/third party organizations involved in our projects within budget on time project delivery to [satisfied] referenceable client.
• Over achievement/achievement of the forecast revenue and cost targets for each project/engagement
• All project risks and exposures clearly articulated, managed, appropriately escalated and understood by the requisite members of Professional Services and the wider FINEOS organization
• Timely reporting on all aspects of project performance including cost, revenue, progress, overruns, risks, issues, etc. Adherence to FINEOS processes and protocols across all projects is essential.
• Clear visibility of projected resource demand and awareness of sales pipeline activities and likely imminent closing deals
• Appropriate steps are taken within every project to maximize the business benefits that the clients will achieve through the FINEOS project implementation.
• Demonstrable ownership of project financial and delivery goals by all project managers
• Credibility within FINEOS and among the customer base as a value added point of escalation, including chargeability for performance .
• Timely and pro-active decision making
• Effective leadership and mentoring project management team and effective performance assessment and performance management of project managers
• Within budget on time project delivery to [satisfied] referenceable client.
• Over achievement/achievement of the forecast revenue and cost targets for each project/engagement
• All project risks and exposures clearly articulated, managed, appropriately escalated and understood by the requisite members of Professional Services and the wider FINEOS organization

Education and/or Experience

• A relevant third level qualification or equivalent commercial experience
• 15+ years of experience at a senior level managing a Professional Services or Delivery Department to an external client base specifically within the Life, Accident and Health Insurance Sector.
• 15+ years experience at both Program and Senior Project Manager levels, with a background in insurance organizations.
• 15+ years experience in a consulting and client-facing role.

Knowledge, Skills and Abilities

• Proven responsibility for and a track record of successfully delivering multiple large projects to agreed specifications with reference to quality, timescale and budget.
• Excellent understanding of the business benefits of enterprise solutions and of existing administration systems used within the industry
• Proven track record in business development and Client Management.
• Experience working with Implementation Partners a distinct advantage
• Problem solving skills problem, with experience of managing change control and risk.
• Ability to negotiate commercial contracts and deal with legal issues
• Excellent interpersonal, team-working with strong leadership and communication skills.

• Proficiency in using AI tools to enhance work processes and support informed decision-making is essential, with strict adherence to the organisation’s security, data protection, and ethical use policies.

Technical Skills

• Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc.
• Familiar with operating systems, such as Windows, Success Factors, etc.
• Proficiency in using AI tools to enhance work processes and support informed decision-making is essential, with strict adherence to the organisation’s security, data protection, and ethical use policies

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employee works primarily in a home office environment.
• The home office must be a well-defined work area, separate from normal domestic activity and complete with all essential technology including, but not limited to; separate phone, scanner, printer, computer, etc. as required in order to effectively perform their duties.

Language Skills

• Ability to speak the English language proficiently, both verbally and in writing.

Travel Requirements

Frequent travel to client sites, FINEOS Dublin and other locations is essential as part of this role

Work Requirements

• Compliance with all relevant FINEOS Global policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems.
• Travel and fieldwork, including international travel may be required. Therefore, employee must possess, or be able to acquire a valid passport.
• Must be legally eligible to work in the country in which you are hired.

Salary range - $150,000 - 185,000

FINEOS is an Equal Opportunity Employer. FINEOS does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.